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tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
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##FROM: requester not working with 9.5.4 #56

Closed bigben386 closed 3 years ago

bigben386 commented 3 years ago

Hi, I recently upgraded glpi from 9.4.5 to 9.5.4. After a successful upgrade, I upgraded the mail analyzer plugin to 2.0.1. After both of these upgrades, I am not able to get the ##FROM: Lastname, Firstname header to work. Not sure if there was a format change or this is a bug. There is one php error around the time of mailgate processing that simply states: glpiphplog.WARNING: Test logger I haven't seen this logged if I disable the plugin. Any help is appreciated. Thanks


GLPI 9.5.4 (/glpi => /var/www/glpi) Installation mode: TARBALL
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Operating system: Linux ocs-ng 4.4.0-203-generic #235-Ubuntu SMP Tue Feb 2 02:51:00 UTC 2021 i686 PHP 7.2.34-18+ubuntu16.04.1+deb.sury.org+1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache,     apache2handler, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl,     json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, readline, recode, session,  shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc,  xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"  upload_max_filesize="2M"  Software: Apache/2.4.18 (Ubuntu) (Apache/2.4.18 (Ubuntu) Server at helpdesk.coldjet.com Port 80)  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36 Server Software: (Ubuntu)    Server Version: 5.7.33-0ubuntu0.16.04.1     Server SQL Mode:    Parameters: glpi@localhost/glpi     Host info: Localhost via UNIX socket     PHP version is at least 7.2.0 - Perfect! Sessions support is available - Perfect! Allocated memory > 64 Mio - Perfect! mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed intl extension is installed ldap extension is installed apcu extension is installed Zend OPcache extension is installed xmlrpc extension is installed CAS extension is not present exif extension is installed zip extension is installed bz2 extension is installed sodium extension is installed Database version seems correct (5.7.33) - Perfect! Timezones seems loaded in database The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/config has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. Write access to /var/www/glpi/marketplace has been validated. Web access to files directory is protected

GLPI_ROOT: /var/www/glpi GLPI_CONFIG_DIR: /var/www/glpi/config GLPI_VAR_DIR: /var/www/glpi/files GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace GLPI_USE_CSRF_CHECK: 1 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_USE_IDOR_CHECK: 1 GLPI_IDOR_EXPIRES: 7200 GLPI_ALLOW_IFRAME_IN_RICH_TEXT:  GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: TARBALL GLPI_NETWORK_MAIL: glpi@teclib.com GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_PRERELEASES:  GLPI_USER_AGENT_EXTRA_COMMENTS:  GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_FORCE_EMPTY_SQL_MODE: 1 GLPI_DOC_DIR: /var/www/glpi/files GLPI_CACHE_DIR: /var/www/glpi/files/_cache GLPI_CRON_DIR: /var/www/glpi/files/_cron GLPI_DUMP_DIR: /var/www/glpi/files/_dumps GLPI_GRAPH_DIR: /var/www/glpi/files/_graphs GLPI_LOCAL_I18N_DIR: /var/www/glpi/files/_locales GLPI_LOCK_DIR: /var/www/glpi/files/_lock GLPI_LOG_DIR: /var/www/glpi/files/_log GLPI_PICTURE_DIR: /var/www/glpi/files/_pictures GLPI_PLUGIN_DOC_DIR: /var/www/glpi/files/_plugins GLPI_RSS_DIR: /var/www/glpi/files/_rss GLPI_SESSION_DIR: /var/www/glpi/files/_sessions GLPI_TMP_DIR: /var/www/glpi/files/_tmp GLPI_UPLOAD_DIR: /var/www/glpi/files/_uploads GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /var/www/glpi/locales GLPI_VERSION: 9.5.4 GLPI_SCHEMA_VERSION: 9.5.4 GLPI_MIN_PHP: 7.2.0 GLPI_YEAR: 2021

htmlawed/htmlawed version 1.2.5 in (/var/www/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.1.6 in (/var/www/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.6 in (/var/www/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib) laminas/laminas-cache in (/var/www/glpi/vendor/laminas/laminas-cache/src) laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-serializer in (/var/www/glpi/vendor/laminas/laminas-serializer/src) monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src) mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src) wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)

Plugins list

    mailanalyzer         Name: Mail Analyzer                  Version: 2.0.1      State: Enabled
    ocsinventoryng       Name: OCS Inventory NG               Version: 1.7.3      State: Enabled
    reports              Name: Reports                        Version: 1.14.0     State: Not installed
    manufacturersimports Name: Suppliers imports              Version: 2.3.1      State: Enabled
    ticketcleaner        Name: Ticket Cleaner                 Version: 2.5.1      State: Not installed
bigben386 commented 3 years ago

nevermind. I just found this https://github.com/tomolimo/mailbehaviours

tomolimo commented 3 years ago

Hello @bigben386 Yes the ##From feature has been moved to this mailbehaviours plugin. Thank you Regards, Tomolimo