search

tomolimo / mailanalyzer

Mail Analyzer GLPI Plugin may be used to combine CC mails into one Ticket
25 stars 10 forks source link

Whitelist Feature / Exclusion #75

Open FabFara opened 1 year ago

FabFara commented 1 year ago

Hi, it's possible to implement a new future to exclude from the analyzer the messages received from a specific mail receiver o mail address?

Thanks Fabrizio

tomolimo commented 1 year ago

Hello @FabFara This feature is already implemented in GLPI via the rules. Thank you, Regards, Tomolimo

FabFara commented 1 year ago

Hi @tomolimo, I checked the rules but I can't understand how to exclude the mail analyzer procession fro a message/receiver based on the rules :( I checked

immagine

and

immagine

too

Thanks! Fabrizio

tomolimo commented 1 year ago

Hello @FabFara Sorry I didn't understand your request :) So I reopened the issue Thank you Regards, Tomolimo

blippercop commented 3 weeks ago

I would love a feature in the config tab to select entities where the mail analyzer is active (or inverted where its not active).

Having multiple units, this leads to issues.

One unit likes to merge all mails while the other units sends a mail to all colleagues and want that every reply is a separated ticket. Like "Who needs X?" and each person that replies should have a separated ticket.

Is that possible?