Error when creating a glpi request

sosfc commented 6 years ago

Hi Tomolimo, I tried to follow you tutorial 2 but whet I try to create the ticket, I have the following error

Erreur à la création du cas ! You tried to start a new case without send the USER UID or TASK UID! (100)

The ticket cannot be created Have I done something wrong ? Thanks

tomolimo commented 6 years ago

Hello @sosfc Did you, in the process design, assigned someone (or a group) to the starting task? Regards, Tomolimo

sosfc commented 6 years ago

Hello, Tomolimo, In GLPI I did set the autorizations to the profile in PM, I did set the Assignment Rules for tasks 1 and 2

tomolimo commented 6 years ago

Hello @sosfc

Could you provide GLPI configuration, PM plugin configuration and PM server configuration? Could you provide GLPI complete (=complete browser window) screenshots of the case start (when the error occurs)? Could you provide log file content? And anything else that can help me reproduce the issue.

Thank you, Regards, Tomolimo

sosfc commented 6 years ago

Hello, Thanks for youfast answer. Here are the configurations of PM and GLPI glpi_pm_tuto2_error.pdf Thanks, Regards Fernand

sosfc commented 6 years ago

Hi, Here are the log of the PM server : [06-Apr-2018 06:39:55 America/Martinique] PHP Warning: Creating default object from empty value in /opt/processmaker/workflow/engine/classes/class.wsBase.php on line 5940 [06-Apr-2018 06:47:54 America/Martinique] PHP Notice: Trying to get property of non-object in /opt/processmaker/workflow/engine/methods/services/soap2.php on line 756 [06-Apr-2018 06:47:54 America/Martinique] PHP Notice: Undefined property: wsResponse::$caseId in /opt/processmaker/workflow/engine/methods/services/soap2.php on line 780 [06-Apr-2018 06:49:49 America/Martinique] PHP Notice: Trying to get property of non-object in /opt/processmaker/workflow/engine/methods/services/soap2.php on line 756 [06-Apr-2018 06:49:49 America/Martinique] PHP Notice: Undefined property: wsResponse::$caseId in /opt/processmaker/workflow/engine/methods/services/soap2.php on line 780

No log in GLPI server Regards Fernand

tomolimo commented 6 years ago

And the task list of the process? thank you regards, Tomolimo

sosfc commented 6 years ago

glpi_pm_tuto2_error_2.pdf Here is the tasks list in process 2

tomolimo commented 6 years ago

Thank you Could you also post screenshots on the process itself from PM server designer? thank you Tomolimo

sosfc commented 6 years ago

Here is the process from the pm server

Regards, Fernand

tomolimo commented 6 years ago

and the steps (in the tasks), and the assignment rules? thank you

tomolimo commented 6 years ago

could you also post the GLPI logs? thank you

sosfc commented 6 years ago

Hi Here are the logs in php_error.log for glpi server (it does not seem to be concerned...) 2018-04-05 15:57:41 [2@test] PHP Notice(8): Undefined index: list Backtrace : inc/commontreedropdown.class.php:527
inc/commontreedropdown.class.php:99 CommonTreeDropdown->showChildren() inc/commonglpi.class.php:482 CommonTreeDropdown::displayTabContentForItem() ajax/common.tabs.php:96 CommonGLPI::displayStandardTab() 2018-04-05 16:10:56 [2@test] PHP Notice(8): Undefined index: list Backtrace : inc/commontreedropdown.class.php:527
inc/commontreedropdown.class.php:99 CommonTreeDropdown->showChildren() inc/commonglpi.class.php:482 CommonTreeDropdown::displayTabContentForItem() ajax/common.tabs.php:96 CommonGLPI::displayStandardTab() 2018-04-05 16:58:50 [2@test] *** PHP Notice(8): Undefined index: entity_restrict Backtrace : ajax/dropdownTicketCategories.php:45

Attached is the process file and the screen copies glpi_pm_tuto2_error_3.pdf Tutorial_2.pmx.zip

tomolimo commented 6 years ago

there is no other errors? this is surprising :) thank you I'm looking at all material you posted. regards, Tomolimo

tomolimo commented 6 years ago

on my PC: the process starts: Of course, I've been forced to change the task assignments, as I don't have the same groups on my config. Could you cross-check that the user logged in GLPI belongs to the GLPI_PM group?

sosfc commented 6 years ago

Hello, I did the tests with post-only user which belogs to GLPI_PM group As it was a test instance of glpi, i'll try to reinstall glpi from scrtch and see if it works

tomolimo commented 6 years ago

Which GLPI version was it?

sosfc commented 6 years ago

GLPI 9.2.1

tomolimo commented 6 years ago

I made my test with the 9.1.2, so I'll try again

sosfc commented 6 years ago

Hi Tomolimo I confirm that it works with GLPI 9.1.2 but not with GLPI 9.2.1 Regards Fernand

tomolimo commented 6 years ago

Hello @sosfc It seems there is an issue with the 9.2.1 version. I'm going to fix it. Thank you, Regards, Tomolimo

tomolimo commented 6 years ago

Hello @sosfc,

Could you tell me which language you are using in PM server? And in GLPI (I mean the default GLPI language, not your own one)? Thank you

And could you give me back the result of this SQL query (From WF_WORKFLOW Database)? SELECT TASK.TAS_UID, TASK.TAS_START, CONTENT.CON_LANG, CONTENT.CON_CATEGORY, CONTENT.CON_VALUE FROM TASK INNER JOIN CONTENT ON CONTENT.CON_ID=TASK.TAS_UID WHERE TASK.TAS_TYPE = 'NORMAL' AND TASK.PRO_UID = '3576191895ac610c021c750006278346' AND CONTENT.CON_CATEGORY IN ('TAS_TITLE', 'TAS_DESCRIPTION') ;

Thank you, Regards, Tomolimo

sosfc commented 6 years ago

MariaDB [wf_workflow]>

Regards Fernand

tomolimo commented 6 years ago

Hello @sosfc, The issue I though, was not linked to yours: I had a problem with the languages it seems you don't have. Could you copy/paste a screen copy of the users in GLPI_PM group in PM server? Like following: And: Thank you Regards, Tomolimo