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tomolimo / processmaker

GLPI plugin that provides an interface with ProcessMaker (http://www.processmaker.com/)
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Unable to add Case to a ticket #106

Closed biznlinks closed 4 years ago

biznlinks commented 4 years ago

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to 'Process case for the ticket'
  2. Click on 'Select the process, the dropdown shows the process' 2.1 Click on 'Add' nothing happens, page just refreshes
  3. I have checked the console log, seeing no errors
  4. No errors are received

Expected behavior On selecting 'Add' process is added to the ticket then can be started

Screenshots If applicable, add screenshots to help explain your problem.

Screenshot 2020-04-25 at 2 27 25 PM Screenshot 2020-04-25 at 2 26 21 PM

Desktop (please complete the following information):

Additional context Error from Log file php-errors.log

Screenshot 2020-04-25 at 10 35 08 PM
biznlinks commented 4 years ago

Works now...the FQDN have been changed to match.

tomolimo commented 4 years ago

Hello @biznlinks,

Yes FQDN must be set correctly for the PM server and GLPI server and a common part must exist between GLPI FQDN and PM FQDN, like following: GLPI: http://glpi.acme.com PM: http://pm.acme.com In this exemple, the common part is acme.com You may refer to this in the wiki to get more info: https://github.com/tomolimo/processmaker/wiki/Plugin-configuration

Thank you Regards, Tomolimo