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tomolimo / processmaker

GLPI plugin that provides an interface with ProcessMaker (http://www.processmaker.com/)
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Cannot access to Task in GLPI #113

Closed sakiliba closed 3 years ago

sakiliba commented 3 years ago

Hi ,

I finish the Process Maker installation but i cannot login into. I don't change the admin password yet ; when i click the button Login the login page reload with a new form. I don't have an error message. image

tomolimo commented 3 years ago

Hello @sakiliba Could you check in your wf_workflow DB in the table 'users' and in the table 'rbac_users' the value for the USR_DUE_DATE (for USR_UID = 00000000000000000000000000000001) which must be greater than current date. And also the USR_STATUS which must be 1. Thank you, Regards, Tomolimo

sakiliba commented 3 years ago

Hi , Thanks you for answering I change the value for the USR_DUE_DATE in the two tables but i still have the same issue

tomolimo commented 3 years ago

Hello @sakiliba Did you check in the PHP logs? Thank you, Regards, Tomolimo

sakiliba commented 3 years ago

Where can i find the PHP logs?

tomolimo commented 3 years ago

https://stackoverflow.com/questions/5127838/where-does-php-store-the-error-log-php5-apache-fastcgi-cpanel

From: sakiliba notifications@github.com Sent: Monday, February 8, 2021 5:03 PM To: tomolimo/processmaker processmaker@noreply.github.com Cc: Moron, Olivier Olivier.Moron@araymond.com; Comment comment@noreply.github.com Subject: Re: [tomolimo/processmaker] Cannot log in Process Maker (#113)

Where can i find the PHP logs?

— You are receiving this because you commented. Reply to this email directly, view it on GitHubhttps://github.com/tomolimo/processmaker/issues/113#issuecomment-775252054, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ABZYEJUDCQ3OABJ6PF4EO6TS6ADK3ANCNFSM4XJAF74A.

sakiliba commented 3 years ago

I 've checked the logs but i didn't see any error

sakiliba commented 3 years ago

Hi Tomolimo,

I have changed Maria DB to MY SQL after that i log successfully in Process Maker.

I am following the Tutorial 1; but after add a case i cannot see the task in GLPI;

image

tomolimo commented 3 years ago

Hello @sakiliba Could you post screencopies of the PM server configuration? and of the PM plugin configuration? Could you check in the PHP logs? Thank you Regards, Tomolimo

sakiliba commented 3 years ago

Hello , i can check the PHP logs and there are no errors . PM pm2 GLPI 1 pm2

tomolimo commented 3 years ago

Hello @sakiliba

I can see that PM server is not in the same domain than GLPI: localhost cannot be used, nor 127.0.0.1, you must use a host name, like for example:

  1. for GLPI: glpi.local.com
  2. for PM server: pm.local.com This mandatory, you must define virtual host in you web server. See: PM server installation and PM plugin configuration

Questions:

  1. Post the phpinfo() for PM server like below: image
  2. Post the GLPI config. This info is in GLPI in the Setup menu > General > System tab, copy the text between [code] [/code] tags

Thank you, Regards, Tomolimo

sakiliba commented 3 years ago

image [code]

GLPI 9.4.5 (/GLPI => C:\xampp\htdocs\GLPI) Installation mode: TARBALL

Operating system: Windows NT DESKTOP-HMUQSVN 6.2 build 9200 (Windows 8 Professional Edition) i586 PHP 5.6.12 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_sqlite, session, soap, sockets, sqlite3, standard, tokenizer, wddx, xdebug, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="600" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.16 (Win32) OpenSSL/1.0.1p PHP/5.6.12 (Apache/2.4.16 (Win32) OpenSSL/1.0.1p PHP/5.6.12 Server at localhost Port 80) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 Edg/88.0.705.63 Server Software: MySQL Community Server (GPL) Server Version: 5.6.26 Server SQL Mode: Parameters: root@localhost/GLPI_processmaker Host info: localhost via TCP/IP mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed xml extension is installed imap extension is installed xmlrpc extension is installed exif extension is installed ldap extension is not present Zend OPcache extension is not present APCu extension is not present CAS extension is not present Database version seems correct (5.6.26) - Perfect! C:\xampp\htdocs\GLPI/files/_log : OK C:\xampp\htdocs\GLPI/config : OK C:\xampp\htdocs\GLPI/files : OK C:\xampp\htdocs\GLPI/files/_dumps : OK C:\xampp\htdocs\GLPI/files/_sessions : OK C:\xampp\htdocs\GLPI/files/_cron : OK C:\xampp\htdocs\GLPI/files/_graphs : OK C:\xampp\htdocs\GLPI/files/_lock : OK C:\xampp\htdocs\GLPI/files/_plugins : OK C:\xampp\htdocs\GLPI/files/_tmp : OK C:\xampp\htdocs\GLPI/files/_cache : OK C:\xampp\htdocs\GLPI/files/_rss : OK C:\xampp\htdocs\GLPI/files/_uploads : OK C:\xampp\htdocs\GLPI/files/_pictures : OK Web access to files directory is protected : OK

[/code]

tomolimo commented 3 years ago

Hello @sakiliba

  1. The plugins list is missing in the copy/paste 😃. Could you also post this list?
  2. Could you specifically look in the phpinfo(): check the error file location, like below: image

By the way: did you add the FQDN for GLPI and PM server like I explained in may last post?

Thank you Regards, Tomolimo

sakiliba commented 3 years ago

Hi Tomolimo, I add the FQDN for GLPI and PM server like you explained. It resolve my issue and i can see the task and do the tutorial successfully.

Thanks for your help

tomolimo commented 3 years ago

Hello @sakiliba Thank you for your feedback. Regards, Tomolimo