search

tomolimo / processmaker

GLPI plugin that provides an interface with ProcessMaker (http://www.processmaker.com/)
30 stars 11 forks source link

Can't refresh task list from my first process #150

Closed SneakyNuke closed 2 years ago

SneakyNuke commented 2 years ago

Hello tomolimo,

I have followed all the wikis, gone through a good part of the issues but I still cannot refresh the list of tasks on GLPIon my first process (Tutorial 1) image

No errors in logs image

Here my GLPI config image

Here my PM system information image

Requirement check image

Case List Cache Builder image

tomolimo commented 2 years ago

Hello @SneakyNuke I'll try to spend time to help you today :) But as a quick try, could you set the SSL verification to 'No'? Thank you Regards, Tomolimo

SneakyNuke commented 2 years ago

Thanks for your answer, I tried but it didn't solve the problem image

tomolimo commented 2 years ago

Hello @SneakyNuke, Then could you check the php error logs for the PM server (it must be PHP 7.1 error log)? To know where this file is, you must check in phpinfo() of the php 7.1 If not defined could you define it, and then retry the task synchro? Thank you Regards, Tomolimo

SneakyNuke commented 2 years ago

image

I do --> tail -f /var/log/php_fpm_7.1_errors.log when clicking on refresh task but nothing is writing in the error log

tomolimo commented 2 years ago

Hello @SneakyNuke Several questions:

  1. what's the version of GLPI?
  2. version of PM plugin?
  3. Configuration of GLPI? Thank you Regards, Tomolimo
SneakyNuke commented 2 years ago

GLPI VERSION image PLUGIN VERSION image GLPI CONF image

tomolimo commented 2 years ago

in fact I wanted the content of the 'system' tab you may copy/paste what's between [code] and [/code]

SneakyNuke commented 2 years ago

OK !

[code]   GLPI 9.5.3 ( => /var/www/html/glpi) Installation mode: TARBALL -- Operating system: Linux vsl-intranetsi 4.9.0-13-amd64 #1 SMP Debian 4.9.228-1 (2020-07-05) x86_64 PHP 7.4.23 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Stomp, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, geoip, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="200M" safe_mode="" session.save_handler="files" upload_max_filesize="200M" Software: nginx/1.14.2 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36 Server Software: Debian 9.12 Server Version: 10.1.45-MariaDB-0+deb9u1 Server SQL Mode: Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket PHP version is at least 7.2.0 - Perfect! Sessions support is available - Perfect! Allocated memory > 64 Mio - Perfect! mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed intl extension is installed ldap extension is installed apcu extension is not present Zend OPcache extension is installed xmlrpc extension is installed CAS extension is not present exif extension is installed zip extension is installed bz2 extension is installed sodium extension is installed Database version seems correct (10.1.45) - Perfect! Access to timezone database (mysql) is not allowed. The log file has been created successfully. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/marketplace has been validated. Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure access to error log file (/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration. GLPI_ROOT: /var/www/html/glpi GLPI_CONFIG_DIR: /var/www/html/glpi/config GLPI_VAR_DIR: /var/www/html/glpi/files GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace GLPI_USE_CSRF_CHECK: 0 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_USE_IDOR_CHECK: 1 GLPI_IDOR_EXPIRES: 7200 GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: TARBALL GLPI_NETWORK_MAIL: glpi@teclib.com GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_PRERELEASES: GLPI_USER_AGENT_EXTRA_COMMENTS: GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_FORCE_EMPTY_SQL_MODE: 1 GLPI_DOC_DIR: /var/www/html/glpi/files GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache GLPI_CRON_DIR: /var/www/html/glpi/files/_cron GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock GLPI_LOG_DIR: /var/www/html/glpi/files/_log GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins GLPI_RSS_DIR: /var/www/html/glpi/files/_rss GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /var/www/html/glpi/locales GLPI_VERSION: 9.5.3 GLPI_SCHEMA_VERSION: 9.5.3 GLPI_MIN_PHP: 7.2.0 GLPI_YEAR: 2020 htmlawed/htmlawed version 1.2.5 in (/var/www/html/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.1.6 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.6 in (/var/www/html/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib) laminas/laminas-cache in (/var/www/html/glpi/vendor/laminas/laminas-cache/src) laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-serializer in (/var/www/html/glpi/vendor/laminas/laminas-serializer/src) monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src) mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src) wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src) Server: '172.16.200.15', Port: '389', BaseDN: 'DC=it-gdh, DC=local', Connection filter: none, RootDN: 'ldap it-gdh', Use TLS: none Not active Way of sending emails: PHP   formcreator Name: Form Creator Version: 2.10.4 State: Enabled processmaker Name: Process Maker Version: 4.0.11 State: Enabled [/code]
SneakyNuke commented 2 years ago

sys

tomolimo commented 2 years ago

Thank you, The issue may come fro an incompatibility of languages between PM server languages and GLPI languages. Could you paste a screen shot of the languages settings of PM server and of GLPI?

tomolimo commented 2 years ago

Thank you, The issue may come from an incompatibility of languages between PM server languages and GLPI languages. Could you paste a screenshot of the language settings of PM server and of GLPI?

SneakyNuke commented 2 years ago

For PM image

I'm not sure about the GLPI languages param screen image

tomolimo commented 2 years ago

Ok for PM server but for GLPI, it's in the 'Setup' > 'Default values', not in your own settings...

SneakyNuke commented 2 years ago

image

tomolimo commented 2 years ago

Hello @SneakyNuke

I suggest you to switch GLPI to English for the default language, and to change to French for your own personnal settings. And be sure that PM server default language is also English. And retry the task import.

By the way could you post a screen copy of the process design?

Thank you, Regards, Tomolimo

SneakyNuke commented 2 years ago

GLPI image

PM image

Tasks are on GLPI ! image

Thank you very much for your help and your responsiveness !

I will try to put in French language by default on both applications

tomolimo commented 2 years ago

Hello @SneakyNuke You don't need to set default language to French, you can keep English, as users in GLPI can define their own settings, they may switch to french at any time, and the language used in PM server will be switched to french also for them. PM language used for visualization is the one set in the GLPI user's settings Thank you Regards, Tomolimo

tomolimo commented 2 years ago

In my company GLPI is in English and most of the users have set their language (more than 21 different languages)...

SneakyNuke commented 2 years ago

OK, thanks a lot for your help, on the other hand, I will open a new case about the assignment of a ticket to a process