Can't sync tasks list (issue persistent)

[adilbouazzaoui]

Hello @tomolimo i posted the GLPI errors on github, and the issue was fixed, check below:

but i still can't Sync PM tasks!!!

please help

[adilbouazzaoui]

Hello @tomolimo can you please help on this? we really need to make it work in order to make a decision about the solution. you suppor is highly appreciated

[tomolimo]

Hello @adilbouazzaoui Could you check the PHP error logs: the one for GLPI and the one for PM? Thank you, Regards, Tomolimo

[adilbouazzaoui]

Hello @tomolimo for PM there is no error:

and for GLPI also there is no error, just SSL warning:

[tomolimo]

Hello @adilbouazzaoui Are you sure that PHP errors from PM server are logged into a file? I know that by default on Linux PHP error are not logged... Could post a screenshot of the PHP settings? Thank you, Regards, Tomolimo

[tomolimo]

Hello @adilbouazzaoui n Could you check that there is a defined path to file here:

? And could you check if there are errors in the error_log file? If there is no filepath, then could you add one in the php.ini config file and then re-do a test and check again the error_log file?

Thank you Regards, Tomolimo

[adilbouazzaoui]

Could post a screenshot of the PHP settings?

Hello @tomolimo

here is the log location, it is the same log i shared previously:

[adilbouazzaoui]

no. there is nothing in the log file

[tomolimo]

Hello @adilbouazzaoui Thank you Could we check the PM plugin configuration? Could you post screenshots? Thank you Regards, Tomolimo

[tomolimo]

Hello @adilbouazzaoui

I think hte issue is from the fact that the default language of GLPI doesn't match the language used in PM for the process creation. Could you check GLPI default language, and post it here?

Thank you Regards, Tomolimo

[adilbouazzaoui]

Hi @tomolimo here are the plugin screenshots:

[adilbouazzaoui]

this is GLPI default language:

[adilbouazzaoui]

i changed the default language to english and now i'm able to sync tasks. thank you so much @tomolimo for the great support.