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tomolimo / processmaker

GLPI plugin that provides an interface with ProcessMaker (http://www.processmaker.com/)
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Synchronize Task List #36

Closed manoel-cristiano closed 6 years ago

manoel-cristiano commented 6 years ago

Hello Tomolimo, how are you? I'm facing a problem to synchronise my tasks in glpi. When I click in the button to synchronise nothing happens. In the GLPI logs I received the follow error

*** MySQL query error: SQL: UPDATE rbac_users SET USR_DUE_DATE=\'2035-12-31\' WHERE USR_DUE_DATE<>\'2035-12-31\'; Error: Table 'wf_workflow.rbac_users' doesn't exist Backtrace : ...ns/processmaker/inc/processmaker.class.php:1366 : PluginProcessmakerProcessmaker::cronPMUsers() inc/crontask.class.php:832 call_user_func() front/crontask.form.php:50 CronTask::launch()

Could you give me a hand about that?

Sincerely..

Soares, Manoel

tomolimo commented 6 years ago

Hello, Could you give back the config of GLPI, ProcessMaker and plugins (version, ...)? thank you, Regards, Tomolimo

manoel-cristiano commented 6 years ago

Thank you for the fast answer. Currently i'm using the GLPI ver. 9.1.6 and ProcessMaker ver. 3.2.1.

It is running in apache 2.4 and PHP 5.6

If you need more information about configuration just let me know.

Sincerely.

tomolimo commented 6 years ago

And what's the version of ProcessMaker server? Thank you

manoel-cristiano commented 6 years ago

The server Ver. and conf.

Ubuntu server 16.04 Mem: 1 GB 2vCPUs Disk: 30 GB

tomolimo commented 6 years ago

Could you paste screen copies like shown here: https://github.com/tomolimo/processmaker-server/wiki/ProcessMaker-server-configuration-check#system-information? Thank you

manoel-cristiano commented 6 years ago

Follow the screen.

http://handson-ti.com.br/img/serverconf.png

tomolimo commented 6 years ago

I also need the screen copies following the one you sent, thank you

manoel-cristiano commented 6 years ago

Sorry but I didn't understand very well which screen you need. This is the first time that i'm configuring the system. Could you please send me a example screen?

Thank you in advance.

tomolimo commented 6 years ago

You may send all the same screens than the one on this page: https://github.com/tomolimo/processmaker-server/wiki/ProcessMaker-server-configuration-check

manoel-cristiano commented 6 years ago

I left all screenshots at http://handson-ti.com.br/processmaker/

tomolimo commented 6 years ago

Thank you, As I can see, you've installed Processmaker server 3.2.1, which cannot be currently used, see: https://github.com/tomolimo/processmaker-server/wiki/ProcessMaker-server-installation#notes first note. So please, uninstall your version and install the one which is dedicated to GLPI: https://github.com/tomolimo/processmaker-server/releases/latest Thank you Regards, Tomolimo

manoel-cristiano commented 6 years ago

Thank you a lot. I going to uninstall the current version and install the proper one.

Sincerely.