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tomolimo / processmaker

GLPI plugin that provides an interface with ProcessMaker (http://www.processmaker.com/)
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Incorrectly Escaped strings #53

Closed orouet closed 6 years ago

orouet commented 6 years ago

When we activate the plugin, newly created tickets show escaped characters with backslashes

tomolimo commented 6 years ago

Hello, Could you give steps to reproduce the issue? And my be also screen copies? Thank you, Regards, Tomolimo

orouet commented 6 years ago

2018-02-13 15_10_20-glpi - tickets - 2094

tomolimo commented 6 years ago

Thank you, But I would like to have steps to be able to reproduce this issue.

Could you give steps to reproduce the issue?

Thank you, Regards, Tomolimo

orouet commented 6 years ago

New ticket in simplified interface. All special chars are escaped with backslashes image

tomolimo commented 6 years ago

Hello Thank you, but I still don't understand how you can create such ticket. Could you give the steps to reproduce this? Thank you, Regards, Tomolimo

orouet commented 6 years ago

We are writing a ticket using the simplified interface. The PM process is active and associated to a catagory When we submit the request (or change the category), the description is recorded by GLPI in such form. When we disable the plugin we can't reproduced this prob.

tomolimo commented 6 years ago

Thank you, but I really need more information in order to reproduce this issue. I need the configuration of the PM plugin, I need the configuration of GLPI I need the steps with screen copies to reproduce the steps. Thank you, Regards, Tomolimo

tomolimo commented 6 years ago

Hello @orouet Any news? Thank you Regards, Tomolimo