Can't modify and log in users

[BlackxRyan]

Hi tomolino.

Using the automatic action "pmusers", I synchronized the users I created on GLPI with Processmaker.

But when I try to edit these users by clicking on "Edit", I have a blank screen.

And I can't log in into Processmaker with these accounts too. I can only log in with them in GLPI.

Is there a thing to do I missed ?

Thanks in advance.

[tomolimo]

Hello

1. For security reasons, you cannot log into PM server with these accounts.
2. But anyway you should be able to view the users form. Could you look at the log files? Thank you Regards Tomolimo

[BlackxRyan]

Hi.

Here are the browser logs (there is nothing in processmaker logs) :

[tomolimo]

and in GLPI logs?

[BlackxRyan]

[tomolimo]

Hello What I expected were the PHP log files. Thank you Regards Tomolimo

[BlackxRyan]

Where can I find them ?

[tomolimo]

in your glpi folder, in files/_log

[BlackxRyan]

[tomolimo]

It seems that there is a problem with the version of PM server. Could you send a copy of the PM config? Thank you Regards Tomolimo

[BlackxRyan]

[tomolimo]

Oups, sorry, I didn't pay attention to the date...the errors were before you installed the right version (3.0.1.8-RE-1.8)?

Could you try to get the logs of the PM server? To know where they are you should go to the PM server PHP Information, and then on the php_info page, you shoul dbe able to search for the error log path.

Thank you Regards, Tomolimo

[BlackxRyan]

No, the errors were after I installed the right version.

I looked several times at the php info page but I can't find the error log path.

[tomolimo]

No, the errors were after I installed the right version.

do you mean the $status errors?

I looked several times at the php info page but I can't find the error log path.

search for "error_log" like shown below:

[BlackxRyan]

The errors in cron.log and php-errors.log.

---

That's why I couldn't find the path, there is "no value".

[tomolimo]

then it's a good practice to set this in your php.ini file, and then restart your web server, and then retest in order to get errors (if any).

[BlackxRyan]

I have the path now.

I restarted my web server and retested but the file is empty.

[tomolimo]

And do you still have the $status error in the GLPI logs?

[BlackxRyan]

No according to the dates.

[tomolimo]

Which version of GLPI are you using?

[BlackxRyan]

9.2.2

[tomolimo]

really, I can't see what's going on :sob:

the ultimate idea: I may remotely connect to your machine and I can try to find the issue.

[BlackxRyan]

There's no problem but I'm using VirtualBox so I don't know if you can. Maybe with TeamViewer.

I could also give you my VM's HDD.

[tomolimo]

on last idea: could post a screen copy of the PM plugin config? What's the PM server URL and the GLPI URL?

[tomolimo]

Yes it's a good idea to post your VM HDD. For the size, you may use a web service to upload the VM to it and then give me back the URL, so that I can download.

[BlackxRyan]

PM plugin config

PM server URL : 10.0.2.15:8080

PM server URL (Home) : 10.0.2.15:8080/sysworkflow/en/neoclassic/cases/main

GLPI URL : 10.0.2.15/glpi

[tomolimo]

I think that you should try with FQDN server names instead of ip addresses. Like for GLPI: http://glpi.test.com/ and for PM server http://pm.test.com/ using two virtual hosts in your web server configuration.

Another idea: did you install PM server "workflow" workspace in one DB or in 3 DBs?

[BlackxRyan]

Ok, I'll try it.

Another idea: did you install PM server "workflow" workspace in one DB or in 3 DBs?

In one DB I think (wf_workflow).

[tomolimo]

In one DB I think (wf_workflow).

could you check it?

[BlackxRyan]

Yes, one DB : wf_workflow

[BlackxRyan]

I created 2 FQDN Server names "glpi.com" and "processmakertest.com" and it solved the issue !

Maybe it was because they weren't using the same port.

The plugin is also working correctly with the domain name.

Thanks for all the time you spent helping me.

[tomolimo]

normally not, but who knows?

[tomolimo]

thank you for your feedback.

[BlackxRyan]

You're welcome, I'll tell you if I have an other issue.