Blank screen when trying to sync tasks

[BlackxRyan]

Hi Tomolino.

I created tasks on Processmaker and then cases (by the way, I don't really understand how it works).

And when I try to sync the task list on the GLPI plugin, I have a blank page.

[tomolimo]

Hello @BlackxRyan

1. You may find valuable explanations on the wikis: https://github.com/tomolimo/processmaker/wiki and http://wiki.processmaker.com/index.php/ProcessMakerDocumentation3_0
2. The blank task page is due to a problem of language definition in PM, see: https://github.com/tomolimo/processmaker-server/wiki/Languages

regards, Tomolimo

[BlackxRyan]

They both use the same language and I downloaded the PM one on sourceforge but I still have this blank page.

[tomolimo]

You have installed fr-FR, and that's not respecting what is written here: https://github.com/tomolimo/processmaker-server/wiki/Languages

[BlackxRyan]

That's strange because I uploaded "processmaker.fr.po", not "processmaker.fr-FR.po"

[tomolimo]

you have to modify the content of the po file like explained in the wiki

[BlackxRyan]

Just saw it. It's now good.

I'm going to try again.

[BlackxRyan]

I still have a blank screen...

[tomolimo]

what do you have in the log files?

[BlackxRyan]

[tomolimo]

So nothing interesting for us

I'll check that when I get home

[BlackxRyan]

Ok, no problem.

[tomolimo]

Hello @BlackxRyan

Several questions:

1. What language did you set for the main language in GLPI?
2. What language did you use to create your process in PM?
3. Could you check the table CONTENT from the WF_WORKFLOW DB in MySQL? Use SELECT * FROM CONTENT WHERE CON_CATEGORY = 'TAS_TITLE' to select all the task titles of all processes in PM. You should be able to find for which languages the tasks have been defined, please post the result.

Thank you Regards, Tomolimo

[BlackxRyan]

1. French
2. French
3. And despite creating processes and tasks with fr language, the table CONTENT has task in english, that's strange.

[tomolimo]

Hello @BlackxRyan Thank you

And despite creating processes and tasks with fr language, the table CONTENT has task in english, that's strange.

That's perfectly normal, as you may have users who will use English for their UI, then PM server needs translations (which by default are the identical to the language you used to create the process).

At the end I need your VM to be able to debug the task refresh. Could you upload it to any cloud service (like onedrive, or else)?

Thank you, Regards, Tomolimo

[BlackxRyan]

Here it is : https://www.reep.io/d/8oby7qw3h0

[tomolimo]

Can't get it, it shows the following screen:

[BlackxRyan]

Retry it, it should be ok. That's the first time I use this site, a friend recommanded it to me.

[tomolimo]

that will not work for us as it is using a port that's not open in our proxy:

[BlackxRyan]

I'm going to upload it on Google Drive, I'll give you the link.

[tomolimo]

ok, thank you

[BlackxRyan]

I uploaded the whole VM file just in case, here it is : https://drive.google.com/drive/folders/1Gnc08_UnXL2gIo7G3jLwBxkwdCz1qWVH?usp=sharing

[tomolimo]

I'm currently downloading it

[BlackxRyan]

Just thought about something. You may need my login and my password to log in my VM. Where can I send you these ?

[BlackxRyan]

Also is your plugin compatible with the new version of GLPI (9.2.3) ?

[tomolimo]

Hello @BlackxRyan

Just thought about something. You may need my login and my password to log in my VM. Where can I send you these ?

Yes, please send them to professional email

Also is your plugin compatible with the new version of GLPI (9.2.3) ?

it should be, but to be tested, as it was compatible with 9.2.2

regards, Tomolimo

[BlackxRyan]

Your plugin seems to be working on GLPI 9.2.3 as it syncs the processes correctly.

I sent you the IDs.

[BlackxRyan]

Hi tomolino.

I just wanted to know if you found something.

[tomolimo]

Hello @BlackxRyan I was in holidays, so I had no time yet to look at your issue. I'll have a look at it before end of this week. thank you Regards, Tomolimo

[BlackxRyan]

No problem :)

[BlackxRyan]

Problem solved, the "intl" module (for language) was missing.

Just have to do "apt-get install php5-intl".

Thanks a lot for your help tomolino.

[tomolimo]

You're welcome, Regards Tomolimo