Closed BlackxRyan closed 6 years ago
Hello @BlackxRyan,
Which version of plugin do you use?
Thank you Regards, Tomolio
The last version, 3.2.8.
Could you have a look into the log files?
Which one(s) ?
GLPI and PM server
Ok, I'll watch it tomorrow in the morning (they are currently using GLPI).
There's nothing in PM logs.
Looks like there is a problem with the rights.
Then this is very easy to fix, isn't it? Just add the rights on the PM DB server for admin from machine 'glpi.1fogenie.fr'
I added the rights but it still doesn't work, and there is no more php errors.
This error is always here too :
I noticed something strange in the database. The password is not the one I used.
the password is encrypted in the config table
Ok I see
regarding the issue: I've never saw that before, I believe I must connect to your installation in order to check. could it be possible this evening?
Sadly, it's a GLPI used everyday by the enterprise and this is a 500GB machine so I can't have a copy...
In my opinion, it's either an incompability with MariaDB or a conflict with an other plugin as they have many.
(They restored the snapshot so it's normal there is an old version of your plugin)
Best practice is to have a test server which should be a copy of the prod server, so that you may do real tests. But anyway what is the size of the GLPI DB? Could it be possible for you to build a test server with the same DB?
The DB size is around 15MB, I could do a copy but how can I recover the copy after as it's a virtual machine ?
Do a dump, then copy the file on another machine (test machine VM) and do a restore on this machine. On this test machine, install GLPI, install PM, and so on... and try as most as possible to match production server settings: same OS, same PHP version, same GLPI version, same PM version, and so on.
My internship ends tomorrow, I will sadly not have enough time to solve this.
Anyway, thanks for all.
You're welcome, keep in touch anyway, if you need.
No problem, I'll tell you :)
Hi tomolino.
I'm now installing the plugin on the enterprise's GLPI.
But when I put the data in the configuration page.
It doesn't do anything and the data disappears.
And the strange thing is that it automatically put the domain even before I put it and the Processmaker tab stays in GLPI even when the plugin is uninstalled.
This is a GLPI 9.1.7.1 installed on a Debian 9 with MariaDB (so it's maybe simply not compatible with MariaDB).
Also, a previous version of your plugin (3.2.5) was installed before (I uninstalled it of course but I maybe have to delete the previous data from this version).