Can't synchronise task list

[oshkurin]

Hi Tomolimo! First of all thank you for your work!

And about my problem - i can't synchronise task list for process in GLPi, . I'm already read https://github.com/tomolimo/processmaker/issues/38 - problem not solved

Versions and other info: PM server 3.3.0-community-RE-1.6 GLPi 9.4.3 PM Plugin for GLPi 3.6.4 MySql (Version 5.6.45) Web Server nginx/1.16.1 PHP Version 7.1.32 for PM php71-php-fpm-7.1.32 for PM PHP parameter error_log = /var/opt/remi/php71/log/php-fpm/www-error.log, there no such file

PHP Version 7.3.9 for GLPi php-fpm-7.3.9 for GLPi

Languages: PM = English (en) GLPi = English I tried to use both English - English and English US in GLPi - not worked.

Thank you!

[oshkurin]

In GLPi in debug mode after trying sync task list i get such info: Fatal error: Uncaught Error: Call to undefined function locale_get_primary_language() in /var/www/html/glpi/plugins/processmaker/inc/process.class.php:85 Stack trace: #0 /var/www/html/glpi/plugins/processmaker/front/process.form.php(22): PluginProcessmakerProcess->refreshTasks(Array) #1 {main} thrown in /var/www/html/glpi/plugins/processmaker/inc/process.class.php on line 85

[tomolimo]

Hello @ashkurin, Did you install intl PHP module (like required here: Plugin Requirements)? Thank you to check this, Regards, Tomolimo

[oshkurin]

Did you install intl PHP module

Yes, php-intl installed: [root@sd nginx]# rpm -qa | grep intl php73-php-intl-7.3.9-1.el7.remi.x86_64 php71-php-intl-7.1.32-1.el7.remi.x86_64

"Translation of dropdowns" is set to "Yes"

[tomolimo]

Hello @ashkurin

Fatal error: Uncaught Error: Call to undefined function locale_get_primary_language()

This means that PHP itself doesn't find the function locale_get_primary_language() which is from intl module: see: https://www.php.net/manual/en/locale.getprimarylanguage.php

You may do a small test in a PHP script:

<?php
echo locale_get_primary_language('en-GB');
?>

to see if this error occurs with a simple code.

Another info is: could you copy/paste the information that are in the GLPI > Setup > System between the [code]...[/code]?

Thank you, Regards, Tomolimo

[oshkurin]

could you copy/paste the information that are in the GLPI > Setup > System between the [code]...[/code]?

Information about system installation and configuration [code]

GLPI 9.4.3 ( => /var/www/html/glpi) Installation mode: TARBALL

Server

Operating system: Linux sd.mof.local 3.10.0-957.27.2.el7.x86_64 #1 SMP Mon Jul 29 17:46:05 UTC 2019 x86_64 PHP 7.3.9 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cassandra, cgi-fcgi, crypto, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, json, ldap, libxml, mbstring, mcrypt, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="60" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: nginx/1.16.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36 Server Software: MySQL Community Server (GPL) Server Version: 5.6.45 Server SQL Mode: Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket

mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed xml extension is installed ldap extension is installed imap extension is installed Zend OPcache extension is installed APCu extension is installed xmlrpc extension is installed CAS extension is installed exif extension is installed Database version seems correct (5.6.45) - Perfect!Database version seems correct (5.6.45) - Perfect! OK/var/www/html/glpi/files/_log : OK OK/var/www/html/glpi/config : OK OK/var/www/html/glpi/files : OK OK/var/www/html/glpi/files/_dumps : OK OK/var/www/html/glpi/files/_sessions : OK OK/var/www/html/glpi/files/_cron : OK OK/var/www/html/glpi/files/_graphs : OK OK/var/www/html/glpi/files/_lock : OK OK/var/www/html/glpi/files/_plugins : OK OK/var/www/html/glpi/files/_tmp : OK OK/var/www/html/glpi/files/_cache : OK OK/var/www/html/glpi/files/_rss : OK OK/var/www/html/glpi/files/_uploads : OK OK/var/www/html/glpi/files/_pictures : OK Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure acces to error log file is forbidden; otherwise review .htaccess file and web server configuration.OKSELinux mode is Disabled

Libraries

htmLawed version 1.2.4 in (/var/www/html/glpi/lib/htmlawed) phpmailer/phpmailer version 6.0.7 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.2 in (/var/www/html/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.2.26 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink) sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib) zendframework/zend-cache in (/var/www/html/glpi/vendor/zendframework/zend-cache/src) zendframework/zend-i18n in (/var/www/html/glpi/vendor/zendframework/zend-i18n/src) zendframework/zend-serializer in (/var/www/html/glpi/vendor/zendframework/zend-serializer/src) monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi/vendor/symfony/console) leafo/scssphp in (/var/www/html/glpi/vendor/leafo/scssphp/src) phpCas version 1.3.7 in (/usr/share/pear)

LDAP directories

SQL replicas

Not active

Notifications

Way of sending emails: SMTP ()

Mails receivers

Name: '' Active: Yes Server: '{}INBOX' Login: 'support' Password: Yes

Plugins list

appliances           Name: Appliances                     Version: 2.5.0      State: Enabled
archisw              Name: Apps structures                Version: 2.1.2      State: Enabled
impacts              Name: Asset impacts                  Version: 1.3.2      State: Enabled
childticketmanager   Name: Child ticket manager           Version: 2.1.3      State: Enabled
dashboard            Name: Dashboard                      Version: 0.9.6      State: Enabled
manageentities       Name: Entities portal                Version: 3.1.0      State: Enabled
escalation           Name: Escalation ticket              Version: 0.90+1.2   State: Not installed
fusioninventory      Name: FusionInventory                Version: 9.4.0+1.0  State: Enabled
genericobject        Name: Objects management             Version: 2.7.0      State: Enabled
processmaker         Name: Process Maker                  Version: 3.6.4      State: Enabled
reports              Name: Reports                        Version: 1.12.0     State: Enabled
tasklists            Name: Tasks list                     Version: 1.5.0      State: Enabled
databases            Name: Бази даних                     Version: 2.2.1      State: Enabled
fields               Name: Дополнительные поля    Version: 1.10.1     State: Enabled
moreticket           Name: Еще заявка                     Version: 1.5.0      State: Enabled
positions            Name: Картография                   Version: 4.6.0      State: Enabled
racks                Name: Конфигурация стойки    Version: 1.8.0      State: Enabled
environment          Name: Окружение                      Version: 2.3.0      State: Enabled
escalade             Name: Переназначение             Version: 2.4.3      State: Enabled
behaviors            Name: Поведения                      Version: 2.2.1      State: Enabled
mreporting           Name: Подробные отчеты          Version: 1.6.1      State: Enabled
archires             Name: Сетевые архитектуры    Version: 2.6.0      State: Enabled

[/code]

Tomolimo, thank you!

[oshkurin]

You may do a small test in a PHP script:

• no errors

[tomolimo]

As far as I can see, intl module is not in the list of modules of the PHP running GLPI... Could you please check using the simple script I provided into a page in GLPI folder? Name it test.php (for example), and call it via the GLPI url: http://myglpiserver/test.php

Thank you Regards Tomolimo

[oshkurin]

Tomolimo, afetr reinstalling php-intl there is no errors.

Thank you! Have a nice time!

[tomolimo]

You too