Dynaforms are blank (iFrame is empty)

[momohamed770]

Hi,

When i make a change and open a case through the GLPI interface i got the following:

• when i press next i don't get the form expected knowing that this workflow is working normally if opened using processmaker.
• All versions are correct and compatible.

[tomolimo]

Hello @momohamed770 Could you check the javascript console log of your browser? You may press F12 to view it. Thank you Regards, Tomolimo

[momohamed770]

Kindly find the output , i'm suspecting that GLPI is running over https while PM is running over http.

[tomolimo]

Hello @momohamed770 The only possible ways are running GLPI with HTTP and PM with HTTPS or running both with the same protocol. Regards, Tomolimo

[momohamed770]

I did a change on GLPI and both servers now are using http but still the issue appearing I tried with all browsers and made all the security exceptions

[tomolimo]

And what is the content of the javascript console log?

[momohamed770]

The same error

[tomolimo]

I believe that the FQDN of GLPI server and FQDN of PM server don't have a common domain! See: https://github.com/tomolimo/processmaker/wiki/Plugin-configuration#pm-server-setup

[momohamed770]

the domain is the same

[tomolimo]

So another idea is the URL rewrite rule of the PM server that may be doesn't respect this: https://github.com/tomolimo/processmaker-server/wiki/Inbound-rewrite-rules

[momohamed770]

I checked it and its configured as recommended, i’m using apache for PM while using IIS for glpi is that may be a reason?

Sent from my Iphone

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From: tomolimo notifications@github.com Sent: Tuesday, October 29, 2019 12:58:37 PM To: tomolimo/processmaker processmaker@noreply.github.com Cc: Osama Mohamed, Mohamed momohamed@EFG-HERMES.com; Mention mention@noreply.github.com Subject: Re: [tomolimo/processmaker] Dynaforms are blank (iFrame is empty) (#96)

So another idea is the URL rewrite rule of the PM server that may be doesn't respect this: https://github.com/tomolimo/processmaker-server/wiki/Inbound-rewrite-ruleshttps://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Ftomolimo%2Fprocessmaker-server%2Fwiki%2FInbound-rewrite-rules&data=02%7C01%7Cmomohamed%40efg-hermes.com%7Cbb18b1470ea04720a00f08d75c5ef3fd%7C0d301d27a05141b8b1ac6de8b154a76e%7C0%7C0%7C637079435199704003&sdata=e9OdYQUhwueuvYtxkb0CLZTEqiotj5N1bVqftKCvMcM%3D&reserved=0

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[tomolimo]

It should be possible to work with both as long the IP ports are different. Could you post the httpd.conf file of the PM server?

[tomolimo]

Thank you, but in fact what I need is the pmos.conf file You may delete your previous post if you want

[momohamed770]

Listen 8080 <VirtualHost *:8080>

DocumentRoot C:\opt\processmaker\workflow\public_html
DirectoryIndex index.html index.php

<Directory C:\opt\processmaker\workflow\public_html>
    Options Indexes FollowSymLinks MultiViews
    AllowOverride All
    Order allow,deny
    Allow from all
    Require all granted

    ExpiresActive On

    <IfModule mod_rewrite.c>
        RewriteEngine On
        RewriteCond %{REQUEST_FILENAME} !-f
        RewriteRule ^(.*)$ /glpi/app.php [QSA,L]

    </IfModule>
</Directory>

[tomolimo]

thank you

[tomolimo]

Go back to the javascript log console: I think that we must concentrate on this to get out of this issue Could you check the network traces? We have to find the root cause for the "cross origin" error message.

[momohamed770]

I found this in the network traces

[tomolimo]

this is not linked with this issue this appears due to a missing MIME type in IIS configuraiton

[tomolimo]

could you show me the complete trace?

[momohamed770]

Can i share it via email?

[momohamed770]

I've sent the file

[momohamed770]

Have you received it?

[tomolimo]

Hello @momohamed770 I think I found the root cause: the URL used for GLPI is not the one you've defined in the general GLPI settings. Could you check that? Thank you

[momohamed770]

You are correct I was opening the GLPI without the complete FQDN, I tried now with FQDN and the form appeared.

Also it is a must to have both servers using same protocol either http or https.

Thanks & Regards, Mohamed Osama Ibrahim

From: tomolimo [mailto:notifications@github.com] Sent: Wednesday, October 30, 2019 1:19 PM To: tomolimo/processmaker processmaker@noreply.github.com Cc: Osama Mohamed, Mohamed momohamed@EFG-HERMES.com; Mention mention@noreply.github.com Subject: Re: [tomolimo/processmaker] Dynaforms are blank (iFrame is empty) (#96)

Hello @momohamed770https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fmomohamed770&data=02%7C01%7Cmomohamed%40efg-hermes.com%7C4ed9b4a54453453057eb08d75d2ae84e%7C0d301d27a05141b8b1ac6de8b154a76e%7C0%7C0%7C637080311186353961&sdata=%2Bl%2BZlnN84LCUnekGQ5XkfSFredcHTVMmNdftVYCVpCE%3D&reserved=0 I think I found the root cause: the URL used for GLPI is not the one you've defined in the general GLPI settings. Could you check that? Thank you

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Ftomolimo%2Fprocessmaker%2Fissues%2F96%3Femail_source%3Dnotifications%26email_token%3DANRJ3AQF2KNJ7NDN5BWIKO3QRFUQXA5CNFSM4JGFJ6E2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECTZGYQ%23issuecomment-547853154&data=02%7C01%7Cmomohamed%40efg-hermes.com%7C4ed9b4a54453453057eb08d75d2ae84e%7C0d301d27a05141b8b1ac6de8b154a76e%7C0%7C0%7C637080311186363964&sdata=XMyrB%2BzQk9qwPLPEH0d2FS5D1jDha5yhdWQA8m9qUCc%3D&reserved=0, or unsubscribehttps://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FANRJ3AW2GRW5ANJT6WOX55TQRFUQXANCNFSM4JGFJ6EQ&data=02%7C01%7Cmomohamed%40efg-hermes.com%7C4ed9b4a54453453057eb08d75d2ae84e%7C0d301d27a05141b8b1ac6de8b154a76e%7C0%7C0%7C637080311186363964&sdata=9za6uB8hjtV0v9THfLr6OJLXChTA4Ik%2FiaGbVQvFlX8%3D&reserved=0.

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[momohamed770]

Thanks a lot for your support and prompt response

[tomolimo]

You're welcome :)