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tomolimo / ticketcleaner

Home for Ticket Cleaner GLPI plugin
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[GLPI 9.4] filter don't work #13

Closed juveboss closed 4 years ago

juveboss commented 5 years ago

Hello,

The plugin does not work anymore ... I'm on Gmail and my text filters in the plugin not changed.

Filter : /[a-z ]+Attention : .*?de nos services../ui

My signature : Attention : Le présent message et toutes les pièces jointes sont confidentiels et établis à l'attention exclusive des destinataires indiqués. Toute autre diffusion ou utilisation non autorisée est interdite. Si vous recevez ce message par erreur, nous vous remercions de nous en avertir par e-mail et de détruire le message. Toutes nos prestations sont accomplies sous couvert des Conditions Générales de Vente dont un exemplaire est disponible sur notre site Internet ou sur simple demande auprès de nos services.

Thanks for help GLPI : 9.4.0 / Ticket Cleaner : 2.5.1

PepeImpulso commented 5 years ago

I'm having the same problem with 9.4.3. I would also please need a clear explanation on how to use the plugin.

tomolimo commented 5 years ago

Hello @PepeImpulso For explanations, please first read the wiki: https://github.com/tomolimo/ticketcleaner/wiki And then if you have more questions I'll be happy to answer.

Hello @juveboss Could you provide the debug logs like explained in the wiki: https://github.com/tomolimo/ticketcleaner/wiki/Debug-filters

Thank you Regards, Tomolimo

TBastien commented 5 years ago

Hello, Thanks for your plugins. I upgrade today to glpi 9.4.4. and plugins 2.5.1 With TXT mail it's work but not with HTML.

html.class.php on glpi 9.4.4 is allready without space but is not exacte the same function. what are I doing wrong. Thanks for help

clean.txt Capture

tomolimo commented 5 years ago

Hello @TBastien

Could you provide the debug logs like explained in the wiki: https://github.com/tomolimo/ticketcleaner/wiki/Debug-filters

Thank you Regards, Tomolimo

PS: do not use existing issue to post your own, but create new one, please! This will prevent confusions.

victoria1984 commented 4 years ago

Hello, Thanks for your plugins. I 'm using glpi 9.4.4. and plugins 2.5.1 mail it'isn work with HTML.

html.class.php on glpi 9.4.4 is allready without space but is not exacte the same function. and i've done this filter: /(\<p class=MsoNormal style='line-height:80%'>(.*)\<\/p>)/

The filter is prove with a regular expression program and is correct, but the mails don't replace the expresion. filtro Could you help me?

Thanks

tomolimo commented 4 years ago

Hello @victoria1984 Do not use an existing issue to post new issue. Use a new issue for that, otherwise it's impossible to answer all issues when it's in the same thread. Thank you to open a new issue. and then if necessary, you may refer to current issue. Thank you,

Apart of that, if you want help from me, I need more info: could you provide the debug information like explained here: https://github.com/tomolimo/ticketcleaner/wiki/Debug-filters

Thank you, Regards, Tomolimo

tomolimo commented 4 years ago

Hello @TBastien I close this issue, as I got no news since last post. Feel free to reopen, or to open a new issue. Thank you, Regards, Tomolimo