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tomolimo / ticketcleaner

Home for Ticket Cleaner GLPI plugin
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[2.5.1 GLPI 9.4.4] don't get debug filter trace to log #15

Closed Armin83 closed 5 years ago

Armin83 commented 5 years ago

I try to get trace logs https://github.com/tomolimo/ticketcleaner/wiki/Debug-filters but i got only this

2019-10-04 17:54:02 [@server] Ticket: 'Test1751' 2019-10-04 18:43:02 [@server] Ticket: 'Test1777'

No Initial text content: / No After text

tomolimo commented 5 years ago

Hello @Armin83 Could you give the GLPI configuration and plugin configuration? Thank you Regards, Tomolimo

Armin83 commented 5 years ago

The filter we try to use: /xx yy GmbH..xx-yyy-Straße 1..12345 xx .*?Besuchen Sie uns im Web unter www.xxxyyy.de..../us

[code] GLPI 9.4.4 (/glpi => /var/www/glpi) Installation mode: TARBALL

Server

Operating system: Linux inventar01 3.13.0-85-generic #129-Ubuntu SMP Thu Mar 17 20:50:41 UTC 2016 i686 PHP 7.0.33-0ubuntu0.16.04.6 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="4M" Software: Apache/2.4.18 (Ubuntu) (Apache/2.4.18 (Ubuntu) Server at ticketyy.xx Port 80) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 Server Software: (Ubuntu) Server Version: 5.7.24-0ubuntu0.16.04.1 Server SQL Mode: Parameters: glpidbuser@localhost/glpidb Host info: Localhost via UNIX socket

mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed xml extension is installed ldap extension is installed imap extension is installed Zend OPcache extension is installed APCu extension is installed xmlrpc extension is installed CAS extension is installed exif extension is installed Database version seems correct (5.7.24) - Perfect!Database version seems correct (5.7.24) - Perfect! OK/var/www/glpi/files/_log : OK OK/var/www/glpi/config : OK OK/var/www/glpi/files : OK OK/var/www/glpi/files/_dumps : OK OK/var/www/glpi/files/_sessions : OK OK/var/www/glpi/files/_cron : OK OK/var/www/glpi/files/_graphs : OK OK/var/www/glpi/files/_lock : OK OK/var/www/glpi/files/_plugins : OK OK/var/www/glpi/files/_tmp : OK OK/var/www/glpi/files/_cache : OK OK/var/www/glpi/files/_rss : OK OK/var/www/glpi/files/_uploads : OK OK/var/www/glpi/files/_pictures : OK Web access to files directory is protectedWeb access to files directory is protected : OK

Libraries

htmLawed version 1.2.4 in (/var/www/glpi/lib/htmlawed) phpmailer/phpmailer version 6.0.7 in (/var/www/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.2 in (/var/www/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.2.26 in (/var/www/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink) sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib) zendframework/zend-cache in (/var/www/glpi/vendor/zendframework/zend-cache/src) zendframework/zend-i18n in (/var/www/glpi/vendor/zendframework/zend-i18n/src) zendframework/zend-serializer in (/var/www/glpi/vendor/zendframework/zend-serializer/src) monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/glpi/vendor/symfony/console) leafo/scssphp in (/var/www/glpi/vendor/leafo/scssphp/src) phpCas version 1.3.3 in (/usr/share/php)

LDAP directories

Server: 'yy03.xx.com', Port: '389', BaseDN: 'dc=xx, dc=com', Connection filter: '(&(!(cn=SystemMail))(!(cn=test))(!(cn=admin))(!(cn=admin))(!(cn=Admin))(!(cn=HealthMailbox))(objectCategory=person)(mailnickname=*)(objectclass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2)) )', RootDN: 'cn=IT-yy, cn=Users, dc=xx, dc= de', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP (anonymous@smtprelay.xx.de)

Mails receivers

Name: 'it-support@yy.de' Active: Yes Server: '{xxx.yy.de:993/imap/ssl/novalidate-cert}' Login: 'xx@yyy.de' Password: Yes

Plugins list

actualtime           Name: ActualTime                     Version: 1.2.0      State: Enabled
news                 Name: Alarme                         Version: 1.5.4      State: Enabled
reports              Name: Berichte                       Version: 1.13.1     State: Not activated
branding             Name: Branding                       Version: 1.0.2      State: Enabled
collaborativetools   Name: Collaborative tools            Version: 1.0.1      State: Enabled
dashboard            Name: Dashboard                      Version: 0.9.8      State: Enabled
datainjection        Name: File injection                 Version: 2.7.0      State: Enabled
formcreator          Name: Form Creator                   Version: 2.8.5      State: Enabled
holiday              Name: Holidays                       Version: 0.1        State: Enabled
addressing           Name: IP Adressierung                Version: 2.8.0      State: Enabled
mailanalyzer         Name: Mail Analyzer                  Version: 1.6.1      State: Enabled
mreporting           Name: More Reporting                 Version: 1.6.1      State: Enabled
mydashboard          Name: My Dashboard                   Version: 1.7.4      State: Enabled
pdf                  Name: PDF-Ausgabe                    Version: 1.6.0      State: Enabled
ticketcleaner        Name: Ticket Cleaner                 Version: 2.5.1      State: Enabled
behaviors            Name: Verhalten                      Version: 2.2.2      State: Enabled

[/code]

tomolimo commented 5 years ago

Thank you, Could you also check if there are any error in PHP log files?

Armin83 commented 5 years ago

Cleaner Log

2019-10-07 09:33:02 [@xx] Ticket: 'Bestellung' 2019-10-07 10:00:01 [@xx] Ticket: 'Walzstahlverteiler'

Because of a glpi error in 9.4.4 cron have to run as root and so i have some error logs if i don't change the log files persmission back to www-data. I changed it now but on friday all was correct and i did not have errors from this plugin

[2019-10-07 09:53:46] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"6@inventar01"} [2019-10-07 09:55:58] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 09:56:08] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 09:58:13] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 09:59:11] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"6@inventar01"} [2019-10-07 10:02:42] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:03:14] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:05:30] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"6@inventar01"} [2019-10-07 10:06:00] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 10:07:47] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:08:14] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:09:31] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/mail.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/notificationmailing.class.php:168 Toolbox::logInFile() inc/notification.class.php:484 NotificationMailing->sendNotification() inc/notificationeventabstract.class.php:124 Notification::send() inc/notificationevent.class.php:163 NotificationEventAbstract::raise() inc/ticket.class.php:1636 NotificationEvent::raiseEvent() inc/commondbtm.class.php:1475 Ticket->post_updateItem() inc/itilsolution.class.php:358 CommonDBTM->update() inc/commondbtm.class.php:1142 ITILSolution->post_addItem() front/itilsolution.form.php:57 CommonDBTM->add() {"user":"8@inventar01"} [2019-10-07 10:11:00] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 10:14:38] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:16:01] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 10:18:16] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:22:59] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 10:23:17] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:24:39] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:27:59] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 10:28:18] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:29:09] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"6@inventar01"} [2019-10-07 10:29:40] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:33:19] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:34:41] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:34:54] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"} [2019-10-07 10:38:20] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"428@inventar01"} [2019-10-07 10:39:42] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"8@inventar01"} [2019-10-07 10:40:07] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 658 *** PHP Warning(2): error_log(/var/www/glpi/files/_log/cron.log): failed to open stream: Permission denied Backtrace : : inc/toolbox.class.php:587 error_log() inc/crontask.class.php:858 Toolbox::logInFile() front/cron.php:61 CronTask::launch() {"user":"17@inventar01"}

tomolimo commented 5 years ago

Thank you Could you confirm that you were running in debug? Could you also confirm that you have the TicketCleaner.log file in the log/ folder?

tomolimo commented 5 years ago

I think I found why you don't have any info in the log: the GLPI debug mode is only active for super-admin users, and of course it is not active with the cron... Are you trying to integrate emails? If yes, you may run the mailgate manually from the 'automatic actions', and such the debug mode will be active (if enable in your super-admin profile).

Armin83 commented 5 years ago

That's it. Thanks Sorry i did not know that i have to run import manual to get the debug mode active in this case. Now i have the necessary input in the debug log to find the correct filter.

I have change my filter to html :( ... much work for me ;)

tomolimo commented 5 years ago

you're welcome, I'll change the Wiki to indicate this. Thank you