How to enable debug mode?

[Zoddo]

Hello,

I have a specific filter that is causing issues when enabled (it is adding a lot of "rn" in the content). I tried to use the debug feature as explained in the wiki, but when I enable the GLPI's debug mode (from the top right menu) and update a followup, the /files/_log/TicketCleaner.log file is not created. The webserver has permission to write there, and I even manually created the file (and set proper ownership) without success. Am I missing something?

I'm using GLPI 10.0.7 with Ticket Cleaner 4.0.0.

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Just in case, the filter that is causing issues is:

%(?<=["\s])color:\s*(?:#005179|rgb\(0, 81, 121\)|#1f497d|rgb\(31, 73, 125\));?%i

with an empty replacement. It is working properly on regex101.com in PCRE2 mode.

Thanks!

[tomolimo]

Hello @Zoddo Did you look into the php error file? Is there any error message in that file? Thank you, Regards, Tomolimo

[Zoddo]

Yes, the php-errors.log file contains a few errors, but they are all related to ldap; nothing related to this plugin.

I've also checked the error log of the web server, but it contains nothing recent.

[tomolimo]

Hello @Zoddo That's really strange that log file is not created... I'm going to check that, and I'll keep you informed. Thank you, Regards, Tomolimo

[tomolimo]

Hello @Zoddo, I checked on my installation, GLPI 10.0.7, TicketCleaner 4.0.0 and I got the TicketClearner.log in the /files/_log folder... I've two questions:

1. Did you activated the files for the logs, like shown below?
2. could you check that the _log folder is really where you think it is? For this look within the same GLPI page than above, there is a line where it shows:

Thank you, Regards, Tomolimo

[tomolimo]

Hello @Zoddo I closed this issue as there is no news, but feel free to reopen if you need to post news. Thank you, Regards, Tomolimo