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tonkeeper / wallet

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Does not open transactions for confirmation #908

Open UsovEvgeniy opened 3 months ago

UsovEvgeniy commented 3 months ago

Bug Type

Functional

Reproduction steps

Does not open transactions for confirmation

  1. Log in on the side, for example Dedust, or in the telegram application, where you can make a transaction there.
  2. Create a transaction and click on the transfer to the wallet
  3. The transaction does not open in the wallet to confirm it, although in my screenshot, there is a push notification at the top about switching to the wallet for confirmation. IMG_6226

Actual result

This happens from any website or telegram apps.

When this started happening, on this day, I turned on the Dev Mode function in order to add a test wallet. Also, I mistakenly sent test tones to a regular wallet. According to the idea, all this should not have affected, but maybe it will give you some thoughts

Expected result

The expected result of what? If there are errors, the transaction in the wallet will not be opened to confirm it. If this is how it should be, then a transaction should open, where we confirm it by swiping the slider

Suggested Severity

Critical

Device

Smartphone (please complete the following information):

Additional Context

I don't even know what else to attach, because the error itself doesn't pop up, there is no transaction window. As for me, this is very critical for me, because in fact, the wallet does not work and I cannot continue to work with it. I'd like to figure out how to fix this.

What I was doing.

  1. Overloaded the tonkeeper app
  2. Overloaded the phone
  3. Cleared the telegram cache
  4. Untied and tied the wallet again. Linking a wallet to websites works
  5. Turned on and off the VPN None of this helped me.
Flakky876 commented 2 months ago

что-то помогло решить проблему ?

akashasmaul commented 1 month ago

I am getting the same problem, how to fix?

Frankcxv commented 1 month ago

This same problem is giving me tough time for past two days now..

Pls has anybody found a useful solutions?

AliGhsm commented 1 month ago

Sign out from wallet Clear cache Sign in again

yurbar commented 1 month ago

How can I clear the cache? Sign out means I have to re-enter seed phrase? Very dissapointed with this issue. Fix ASAP

yurbar commented 1 month ago

Guys, really, this is a BLOCKER bug for your App. A lot of thread in Reddit. Have you read?? https://www.reddit.com/r/Telegram/comments/1fetads/confirm_the_transaction_in_tonkeeper_no/ https://www.reddit.com/r/Telegram/comments/1cuvwzo/tonkeeper_confirmation_issue/