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N/A plan, no usage data and "customer record doesn't exist" for new trial sign-up #14

Open huonw opened 2 years ago

huonw commented 2 years ago

I've signed my org stellargraph up to a Toolchain trial (finally, months after I first approached you! 😅 ), and noticed that our org page https://app.toolchain.com/organizations/stellargraph/ has missing data on it, presumably where I'm meant to see details about the trial plan and usage:

image

Clicking the 'Manage plan' button gives that "customer record doesn't exist" error pop-up.

Buildsense for the one activated repo still seems to work though.

asherf commented 2 years ago

Hi Huon, Thanks for signing up. We use Stripe to process payments and the manage plan is a UI hosted on the stripe.com website. The way our signup flow works is that will asynchronously create a customer record on Stripe.com after a new org is signed up. This can take a few minutes, until that happens this error message will show. We need to clarify it to be less confusing. so sorry for the confusion. I have checked and the stripe customer is now created so you should be able to access the manage plan ui now.

Please let me us know if it is not the case.

asherf commented 2 years ago

Plan data will become available as we create the record w/ Stripe and the usage data will be start to show up 24 hours after you start using the remote cache (via the pants client)

huonw commented 2 years ago

Cool, you're right, it's all working now. It definitely would've been less confusing if it had been described as 'pending' or similar. Thanks!