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Student not getting text reminder #127

Closed joshuarusso closed 9 years ago

joshuarusso commented 9 years ago

Jah

Jenny informed us that she hasn't been getting text reminders for her last 2 sessions. I checked the Google calendar and the guest's email was correct, but when I checked the Task System there was no task on those dates. I noticed that Jenny has 2 emails and different emails were used for each of the sessions (one with Gmail and one with school email). Once I put both emails down for Google calendar event, then the tasked showed up on the Task System.

Sometimes when we put in guest's email for Google calendar, it does not properly link to the Task System. I'm afraid that this will happen again and lead to mishaps in the future.

PS I tried to attach a screen shot but an error came up - "Error: -200, Message: HTTP Error., File: Capture.PNG"

ghost commented 9 years ago

Hi Jah,

What are the names of the tasks/calendar events? Also, are you referring to Tarin Jenny Tungsubutra?

On Wed, Jun 10, 2015 at 11:35 AM, joshuarusso notifications@github.com wrote:

Jah

Jenny informed us that she hasn't been getting text reminders for her last 2 sessions. I checked the Google calendar and the guest's email was correct, but when I checked the Task System there was no task on those dates. I noticed that Jenny has 2 emails and different emails were used for each of the sessions (one with Gmail and one with school email). Once I put both emails down for Google calendar event, then the tasked showed up on the Task System.

Sometimes when we put in guest's email for Google calendar, it does not properly link to the Task System. I'm afraid that this will happen again and lead to mishaps in the future.

PS I tried to attach a screen shot but an error came up - "Error: -200, Message: HTTP Error., File: Capture.PNG"

— Reply to this email directly or view it on GitHub https://github.com/topscholars/tasks/issues/127.

ghost commented 9 years ago

Hi Art,

Yes I'm referring to Tarin Jenny Tungsubutra.

The 2 sessions were:

  1. 'Counseling - Jenny' on May 27th
  2. 'RWC - Jenny' on Jun 12th (previously scheduled for Jun 10th)

Thanks, Jah

On Wed, Jun 10, 2015 at 4:10 PM, Artit Wangperawong artitw@gmail.com wrote:

Hi Jah,

What are the names of the tasks/calendar events? Also, are you referring to Tarin Jenny Tungsubutra?

On Wed, Jun 10, 2015 at 11:35 AM, joshuarusso notifications@github.com wrote:

Jah

Jenny informed us that she hasn't been getting text reminders for her last 2 sessions. I checked the Google calendar and the guest's email was correct, but when I checked the Task System there was no task on those dates. I noticed that Jenny has 2 emails and different emails were used for each of the sessions (one with Gmail and one with school email). Once I put both emails down for Google calendar event, then the tasked showed up on the Task System.

Sometimes when we put in guest's email for Google calendar, it does not properly link to the Task System. I'm afraid that this will happen again and lead to mishaps in the future.

PS I tried to attach a screen shot but an error came up - "Error: -200, Message: HTTP Error., File: Capture.PNG"

— Reply to this email directly or view it on GitHub https://github.com/topscholars/tasks/issues/127.

Pattarin Sanguankaew | Top Scholars | +66 2 106 7100

www.topscholars.org https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2fwww.topscholars.org | @topscholarsbkk https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2ftwitter.com%2ftopscholarsbkk

ghost commented 9 years ago

Can you check to make sure the phone number is correct? Our records show that on June 11, 11:00 am, an SMS was sent to +66817108699 with the follow text:

"Don't forget RWC - Jenny at Top Scholars on Friday at 11:00 am. See you then!"

The counseling May 27 text did not send. Still investigating that issue.

On Thu, Jun 11, 2015 at 9:49 AM, Pattarin Sanguankaew < pattarin@topscholars.org> wrote:

Hi Art,

Yes I'm referring to Tarin Jenny Tungsubutra.

The 2 sessions were:

  1. 'Counseling - Jenny' on May 27th
  2. 'RWC - Jenny' on Jun 12th (previously scheduled for Jun 10th)

Thanks, Jah

On Wed, Jun 10, 2015 at 4:10 PM, Artit Wangperawong artitw@gmail.com wrote:

Hi Jah,

What are the names of the tasks/calendar events? Also, are you referring to Tarin Jenny Tungsubutra?

On Wed, Jun 10, 2015 at 11:35 AM, joshuarusso notifications@github.com wrote:

Jah

Jenny informed us that she hasn't been getting text reminders for her last 2 sessions. I checked the Google calendar and the guest's email was correct, but when I checked the Task System there was no task on those dates. I noticed that Jenny has 2 emails and different emails were used for each of the sessions (one with Gmail and one with school email). Once I put both emails down for Google calendar event, then the tasked showed up on the Task System.

Sometimes when we put in guest's email for Google calendar, it does not properly link to the Task System. I'm afraid that this will happen again and lead to mishaps in the future.

PS I tried to attach a screen shot but an error came up - "Error: -200, Message: HTTP Error., File: Capture.PNG"

— Reply to this email directly or view it on GitHub https://github.com/topscholars/tasks/issues/127.

Pattarin Sanguankaew | Top Scholars | +66 2 106 7100

www.topscholars.org https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2fwww.topscholars.org | @topscholarsbkk https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2ftwitter.com%2ftopscholarsbkk

ghost commented 9 years ago

Hi Art,

The phone number is correct in the task system.

Cheers, Jah

On Thu, Jun 11, 2015 at 6:10 PM, Artit Wangperawong artitw@gmail.com wrote:

Can you check to make sure the phone number is correct? Our records show that on June 11, 11:00 am, an SMS was sent to +66817108699 with the follow text:

"Don't forget RWC - Jenny at Top Scholars on Friday at 11:00 am. See you then!"

The counseling May 27 text did not send. Still investigating that issue.

On Thu, Jun 11, 2015 at 9:49 AM, Pattarin Sanguankaew < pattarin@topscholars.org> wrote:

Hi Art,

Yes I'm referring to Tarin Jenny Tungsubutra.

The 2 sessions were:

  1. 'Counseling - Jenny' on May 27th
  2. 'RWC - Jenny' on Jun 12th (previously scheduled for Jun 10th)

Thanks, Jah

On Wed, Jun 10, 2015 at 4:10 PM, Artit Wangperawong artitw@gmail.com wrote:

Hi Jah,

What are the names of the tasks/calendar events? Also, are you referring to Tarin Jenny Tungsubutra?

On Wed, Jun 10, 2015 at 11:35 AM, joshuarusso notifications@github.com wrote:

Jah

Jenny informed us that she hasn't been getting text reminders for her last 2 sessions. I checked the Google calendar and the guest's email was correct, but when I checked the Task System there was no task on those dates. I noticed that Jenny has 2 emails and different emails were used for each of the sessions (one with Gmail and one with school email). Once I put both emails down for Google calendar event, then the tasked showed up on the Task System.

Sometimes when we put in guest's email for Google calendar, it does not properly link to the Task System. I'm afraid that this will happen again and lead to mishaps in the future.

PS I tried to attach a screen shot but an error came up - "Error: -200, Message: HTTP Error., File: Capture.PNG"

— Reply to this email directly or view it on GitHub https://github.com/topscholars/tasks/issues/127.

Pattarin Sanguankaew | Top Scholars | +66 2 106 7100

www.topscholars.org https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2fwww.topscholars.org | @topscholarsbkk https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2ftwitter.com%2ftopscholarsbkk

Pattarin Sanguankaew | Top Scholars | +66 2 106 7100

www.topscholars.org https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2fwww.topscholars.org | @topscholarsbkk https://webmail.topscholars.org/owa/redir.aspx?C=35Ma_Gn4SEWRzLrPqYTR12-pbVFKN9IIFv5UnE2ZJMzw-I6EKAaUwsE14KQL6soY2-DBUMUi92A.&URL=http%3a%2f%2ftwitter.com%2ftopscholarsbkk