All Topspin product images have disappeared!

[JeffMusgrave]

I'm in the middle of developing my website which we will be launching very soon. Currently all the products I have up are dummy products that consist of a free image for testing purposes. However I noticed that today, for no apparent reason, none of hte images will load at all.

I noticed there was a previous topic on this but there didnt seem to be any real resolution to the issue. Is there a solution now or in the works?

Thank you.

[edit] I suppose I should point out that I'm running the latest version of wordpress (3.3.1).

[ghost]

Make sure you're using the most recent version of the plugin too. There have been errors with this, primarily based around the fact that Topspin expires the URLs for the images periodically and the plugin has to refresh the database. But, if your wp-cron isn't running for some reason (there are many outside factors that could be causing this), it won't get refreshed. We're working on a new version of the plugin now that allows you to select a manual server cron if you're having wp-cron issues.

For wp-cron issues, if it doesn't appear to be running, you may want to check out this post:

http://yoast.com/wp-cron-issues/

We'll add that to the docs on the next version too. Whether wp-cron is running or not is outside the scope of what the plugin can do, or the support we can provide, but if it IS running, then your images will be updated automatically.

[JeffMusgrave]

I'm using version 3.3.3.3 of the topspin plugin. How can I tell if wp-cron is functioning or not?

Thanks.

[edit] in that link you posted, the author mentions that "I'm now on WestHost, and all seems to be good." I'm also at westhost so it might not be a server side issue.

[ghost]

These resources may help:

http://wp.tutsplus.com/articles/insights-into-wp-cron-an-introduction-to-scheduling-tasks-in-wordpress/

http://wordpress.org/extend/plugins/wp-cron-control/

http://wordpress.org/extend/plugins/core-control/

[JeffMusgrave]

I've setup wp-cron to update via cpanel every 5 minutes about an hour ago as of this post. However, I havent seen any changes yet with the images.

[ghost]

There may be other issues at play here, we'll look into it for the next release of the plugin and get back to you to request login credentials to help us debug. I'm not sure of timeline on this, however, might be a couple of weeks due to existing project load.

[JeffMusgrave]

Okay. Let me know and I can definitely give you those. Another potential bug unless its something I did, is that for whatever reason almost all the items have disappeared from the site. (this includes the wp backend as well, not just front end). This is despite having several items in the topspin backend that are "for sale" using the test override.

is this a related bug?

[ghost]

Not sure about test override, but all items need to have the Offers API checked to show up. I don't believe items with Test Override but no Offers API checked will show up. The Topspin API is very limited, so we do what we can wit the access we're given.

[JeffMusgrave]

Ok i'll test that out. Is there any ETA on a patch for my problem? also once my site goes live, if i want to test widgets out, what should i do if the test override doesnt work?

[ghost]

No ETA, we'll deal with it when we have some time free up. We aren't experiencing this issue on 90%+ of sites using it so unfortunately it isn't a critical fix.

For testing, up to you. There are a variety of methods you can use, such as creating a store page that isn't linked to from anywhere, etc. Unfortunately we won't be able to provide you support on these sort of issues as they are not related to the plugin itself.

[JeffMusgrave]

Are there known plugins that conflict with topspin that might cause the cron errors?

[ghost]

No known conflicts.