ticket showing as "sold out" even though avail on backend

topspin / topspin-wordpress

Topspin's Wordpress Integration

http://www.topspinmedia.com/

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ticket showing as "sold out" even though avail on backend #58

Closed zzramesses closed 11 years ago

zzramesses commented 11 years ago

Hey guys. You can see the page here http://elliraynai.com/topspin-store/test-store Let me know if you neeed wp or topspin access to help resolve

ckcoyle commented 11 years ago

Did you try doing a resync "offer" and "Inventory" of that specific offer?

ckcoyle commented 11 years ago

Screen shot 2012-12-22 at 6 45 08 AM

zzramesses commented 11 years ago

Hey Chandler. I did. No luck

ckcoyle commented 11 years ago

Looks like the plugin doesn't have the facility to properly handle the inventory on "ticket" offers. I can replicate what you are seeing: http://leevees.chandlercoyle.com/topspin-store/store/

Screen shot 2012-12-22 at 2 17 30 PM

The ticket offer is the top/featured item. The inventory in Topspin is 1,000 tickets. But on the WordPress side it shows IN STOCK=NO in the OFFERS list. It doesn't show up in the PRODUCTS list (which may be related or even the root cause).

Screen shot 2012-12-22 at 2 15 45 PM

zzramesses commented 11 years ago

Yep. Exact same issue I'm seeing. In stock = "no". I told Jeff I was posting this issue. Hopefully it can be sorted after the holidays.

ghost commented 11 years ago

It looks like we cannot access the ticket quantity via the API as they have no SKU to pass to the Orders API.

We updated the plugin with this patch to allow ticket offers to bypass the stock check.