CLean Installation

[josway]

I am having a few issues with the plugin now that I am taking it live. I have been working on a test site within my server. To avoid any issues I did an install from Wordpress and went into to put my credentials and they were already populated. I thought this was a nice surprise until my site took a dump and slowed to being un usable. After disabling plugins and finding out it was the TopSpin Store I deleted it and tried reinstalling. Problem still exists. I have hoping to clear any cached information from the previous installs to try and solve this problem. What else do I need o delete besides the topspin plugin folder and the cache folder in wp-content?

[ghost]

Hi @josway ,

Our plugin pulls and cache Topspin data from the API locally to the server that WordPress is being hosted on. Due to API limitations, the plugin has to re-cache the entire inventory every time the it runs to keep everything up to date.

If you are on a shared hosting environment and have a rather large inventory, it would put a heavy load on your server every time the script runs.

Let me know if this helps.

Thanks.

[josway]

I understand that but that doesnt quite answer what I am looking for.

• How does the plugin have my API key already if the plugin is freshly installed from Wordpress? Where is that information stored locally? Is there a way to "reset" or "restore" to default (no user info) from a fresh install?
• I have the plugin running on the same server in a different install of wordpress, and it works great, but on this exact same setup when I installed the plugin it wreaked havoc on my site. Would there be any crossover from those installs?
• I am also getting database errors while it is syncing for unknown or missing files (images) but it shouldn't know any of those as the plugin has just been installed.

Let me know if that explains a bit better.

[ghost]

\ Please note: it is recommended to backup the database prior to changes **

Version 3 utilizes custom databases tables. A hard reset would involve dropping all tables with the prefix wp_topspin assuming the user hasn't changed the wp prefix.

Version 4 utilizes custom post types native in WordPress. You need to go into the database and remove all records in the wp_post table where the post_type column is the custom post you have set for offers, stores, and products. This is viewable in the Topspin General panel in WordPress admin.

On top of that all post meta that was attached to the custom post records should be removed as well and that the plugin should be disabled first before doing this.

[josway]

Thank you for the information. That is what i needed.