Open utterances-bot opened 1 year ago
Hello David. Did you ever write the part 2 of this article you mention you would cover in a separate post about sending SN emails FROM the support mailbox? Was looking for it and couldn't find it.
Hi @KRLEO. You are absolutely right, I never did get around to that article. I've had a crack at it here: https://davidmac.pro/posts/2023-09-14-sn-email-accounts/ https://davidmac.pro/posts/2023-09-14-sn-email-sender-address/
The Right Way to Forward Emails From a Mailbox to ServiceNow
Save time and effort by getting ServiceNow to automatically process emails from a shared mailbox, instead of asking support staff to manually create ServiceNow jobs from emails.
https://davidmac.pro/posts/2022-05-23-sending-emails-to-servicenow/