Can't sync amazon prime

[jgadelange]

(also mentioned this on a closed issue before: https://github.com/trakt-tools/universal-trakt-scrobbler/issues/229#issuecomment-1413275617)

Expected Behavior

Be able to sync amazon prime.

Current Behavior

I get a dialog saying:

Not Logged In Looks like you're not logged in to this service. Please go to the page below and log in before trying to sync.

https://www.primevideo.com/

Steps to Reproduce

• I've selected amazon prime as a source.
• I'm logged in to www.primevideo.com (as the dialog suggests)
• I've tried logging in again to prime
• I've refreshed the prime tab
• I've refreshed the extension tab
• I've checked extension settings to see if the extension is allowed to access https://*.primevideo.com/*

Currently get this in the console:

[UTS] Failed to activate amazon-prime API Error: {"instance":"RequestError","data":{"request":{"url":"https://atv-ps.primevideo.com/cdp/usage/GetAppStartupConfig?deviceID=&deviceTypeID=AOAGZA014O5RE&firmware=1&gascEnabled=false&version=1","method":"GET","withHeaders":{},"withRateLimit":{"id":"default","maxRPS":{"*":2}}},"status":-1,"isCanceled":false}}

Additional Information

• OS + Version: MacOS 12.5
• Browser + Version: Chrome 111.0.5563.64
• Country/Region: The Netherlands
• Extension version: 0.20 (just downloaded)

[ondrejfuhrer]

Have you tried this? https://github.com/trakt-tools/universal-trakt-scrobbler/issues/279#issuecomment-1474173961

[jgadelange]

I have now. Makes no difference for me.

[badelie]

I concur, it no longer works for me either. Although I see nothing in the console.

[KibosJ]

Not working for me either.

[UTS] Failed to execute action. Error: {"request":{"url":"https://www.amazon.co.uk/region/eu/api/getProfiles","method":"GET","withHeaders":{"x-requested-with":"XMLHttpRequest"},"withRateLimit":{"id":"default","maxRPS":{"*":2}}},"status":404, "text":...

[Throne3d]

Huh, that's weird - I do keep getting 403 errors from time to time, but then after I reauthenticate on the "Account & Settings" page, things get fixed.

Would any of you be able to go to the "Your account" page, open the developer console (Ctrl+Shift+I), open up "Network", then click the "Watch history" tab on the page? The specific entry that would be good to see the URL accessed in the Headers section of the /getWatchHistorySettingsPage entry (you may need to right-click the entry or something to access the details) - for me, it looks like this: (Looks pretty similar on Chrome and Firefox - not sure about other browsers!)

I'd guess it looks like something else for the UK if you're still getting errors in the extension after authenticating on that page!

[jgadelange]

[badelie]

[wall-vincent]

Same problem from Germany. The primevideo.com url does not seem to be supported:

This is what the GET request looks like from the amazon.de settings page:

[olliebean]

I am having the same problem, having previously solved it after posting about it in #229. What worked then, isn't working now. Here is the Network entry requested by @Throne3d above:

[badelie]

I just tried the solution in #298 and that fixed it - I think this bug is no longer valid, since the error described is not coming up anymore with v2.2. #298 was the issue I faced today after testing and I could solve it with the solution there.

[jgadelange]

Also tried the solution in #298. Doesn't seem to fix it for me (in Chrome).

I recently switched to Firefox. There it works perfectly for me.

[wall-vincent]

Using the newest version from the Firefox extension "store" (Version 0.2.2) solved it for me. Thanks! (Btw: not sure if this is necessary/relevant, but it was suggested somewhere to toggle the Amazon sync setting off and back on, so it asks again for permission to access the relevant websites.)

[badelie]

Using the newest version from the Firefox extension "store" (Version 0.2.2) solved it for me. Thanks! (Btw: not sure if this is necessary/relevant, but it was suggested somewhere to toggle the Amazon sync setting off and back on, so it asks again for permission to access the relevant websites.)

I already did this prior to solution in #298 as well.

[markkhk]

Using the newest version from the Firefox extension "store" (Version 0.2.2) solved it for me. Thanks! (Btw: not sure if this is necessary/relevant, but it was suggested somewhere to toggle the Amazon sync setting off and back on, so it asks again for permission to access the relevant websites.)

Toggling on and off worked for me