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trakt / Plex-Trakt-Scrobbler

Add what you are watching on Plex to trakt.tv
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Not Starting Up #421

Open whatinthenameofgod opened 7 years ago

whatinthenameofgod commented 7 years ago

Using Windows 10. Channel does not start. I've tried to install via the webtools channel and manually, but neither works. Attached the log. Any help would be greatly appreciated!

Plex Media Server Logs_2017-02-26_23-01-54.zip

fuzeman commented 7 years ago

The plugin could be taking too long to startup which results in the process being killed by Plex Media Server. (similar to issue #405)

Have you tried restarting Plex Media Server? it might be only happening on system startup due to high disk I/O.

Does the com.plexapp.plugins.trakttv.log file exist under Plex Media Server\Logs\PMS Plugin Logs? I couldn't see it in the archive you attached.

whatinthenameofgod commented 7 years ago

I just tried manual restart versus system start up and no matter what I do, I cannot get it to start up.

I did locate the PMS Plugin Logs and attached it as a zip and also downloaded new logs in case it shows up again. Both are attached. Thanks for your help! Hope we can get to the bottom of it.

Plex Media Server Logs_2017-02-28_23-30-49.zip PMS Plugin Logs.zip

whatinthenameofgod commented 7 years ago

Is there anything else I can do to help diagnose? Would love if this were solved.

fuzeman commented 7 years ago

It definitely looks like a plugin timeout error, will have a look to see if any improvements can be made to the plugin startup tasks (e.g. deferring slow tasks) later this week.

whatinthenameofgod commented 7 years ago

Great! Thanks! Happy to troubleshoot or test more if you need. When it works, it's great!

fuzeman commented 7 years ago

I've made some improvements to the plugin bootstrap process in the feature/bootstrap-improvements branch, could you download it from here, install it, and let me know if the plugin starts up correctly now?

Please attach the latest plugin log file if it's still not starting up correctly.

whatinthenameofgod commented 7 years ago

Gave it a shot. It started up after installing your version and relaunching Plex manually. It does not seem to launch on system start up, but when quitting and launching Plex manually, it does.

I do have these 2 messages within your channel:

An existing connection was forcibly closed by the remote host (code: 10054) The read operation timed out.

Here are my log files: Plex Media Server Logs_2017-03-08_19-44-54.zip

Let me know if you need anything else! Hope you can figure this out.

fuzeman commented 7 years ago

Could you post the latest com.plexapp.plugins.trakttv.log file after the plugin fails to initialize on system startup? couldn't see any plugin log files in that archive you posted.

whatinthenameofgod commented 7 years ago

Here they are.

Also noticed these errors/messages. Attached a screenshot.

PMS Plugin Logs.zip

0131fca4-07e1-11e7-8952-57d914850cf7

fuzeman commented 7 years ago

Those messages are all general network faults (DNS failures, timeouts, etc..) related to your Internet connection or the Trakt.tv API, probably isn't much that can be done in the plugin to avoid them.

I couldn't find any plugin log file that indicates it failed to startup. If this is still an issue could you try reproduce the issue again and post the latest com.plexapp.plugins.trakttv.log and Plex Media Server.log files right after it happens. Please let me know roughly what the local time was when you (re)started your system as well.

whatinthenameofgod commented 7 years ago

Plex Media Server.zip

It happened about 1:45 PM.