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trakt / script.trakt

Trakt.tv movie and TV show scrobbler for Kodi
GNU General Public License v2.0
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Some episodes not being marked watched/Sync stops at 12% #564

Closed shedrock closed 3 years ago

shedrock commented 3 years ago

Some of the episodes are not being marked off as watched after scrobbling. Even if I run a manual update of the add-on, the process gets stuck at 12%.

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Your Environment

razzeee commented 3 years ago

Please post a log https://github.com/trakt/script.trakt#creating-logfiles , I'm also pretty sure the kodi version is wrong.

shedrock commented 3 years ago

Kodi version is definitely: 9.0.2 on LibreELEC Here is a link to my logfile: https://paste.kodi.tv/ugiqodunag.kodi

Thank you

razzeee commented 3 years ago

You seem to be getting a 504 which means, that there is a problem on the side of trakt. Which is kinda weird. https://trakt.docs.apiary.io/#introduction/status-codes

shedrock commented 3 years ago

Well, this was my response from trakt a few days ago. So they definitely don't think it's on their end. They also recommended that I should try revoking and reauthorizing the add-on, but that didn't work.

Kate Admin July 27

Here are the two sites I have related to that add-on. Please contact them for support. https://github.com/trakt/script.trakt/issues

trakt.tv movie and TV show scrobbler for Kodi. Contribute to trakt/script.trakt development by creating an account on GitHub.

https://forum.kodi.tv/showthread.php?tid=220547

shedrock commented 3 years ago

Here is my latest response from Justin over at trakt.

A 504 should be a temporary issue, if the Trakt api is getting overloaded for example. When that happens, it automatically adds in more servers and the problem should go away.

razzeee commented 3 years ago

Yeah, that's what I would expect too

shedrock @.***> schrieb am Do., 29. Juli 2021, 18:31:

Here is my latest response from Justin over at trakt.

A 504 should be a temporary issue, if the Trakt api is getting overloaded for example. When that happens, it automatically adds in more servers and the problem should go away.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/trakt/script.trakt/issues/564#issuecomment-889292195, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABNLEZAEKE6QT66UU4VXZNLT2F655ANCNFSM5BB6SB4A .

shedrock commented 3 years ago

If you wish, you can look at the thread I started over at trakt. No one seems to be able to help me over there.

Link: https://forums.trakt.tv/t/trakt-for-kodi-sync-issues/7644/8

razzeee commented 3 years ago

Maybe that was a fluke and your getting different errors on different runs?

You could also try to disable ratings sync for episodes and check if it's only that endpoint, that blocks you.

shedrock commented 3 years ago

I tried disabling the ratings, but that didn't help. I also uninstalled the add-on, as well as the addon_data folder and reinstalled the add-on, but it's still stuck at 12% "Retrieving Episodes From Trakt".

razzeee commented 3 years ago

A logfile with those changed settings might show something or not...

shedrock commented 3 years ago

Here is an updated log file: https://paste.kodi.tv/helupoguqe.kodi

razzeee commented 3 years ago

Hrm, it's still trying to get the ratings, not sure if we always need them no matter what.

rectifyer commented 3 years ago

This looks to be related to having a high amount of ratings (16,000+) and that API method is timing out basically. Even the website is having trouble loading your ratings page and it's very slow. I actually have a task already to look into optimizing ratings and hopefully I can find a way to bump up performance. It's tough to have any API method return that many items in a single response though.

shedrock commented 3 years ago

Why would my ratings have such a sharp increase as oppose to last weeks ratings? I only added a few more TV shows to my library with approximately 30 episodes. Unless I am misunderstanding something. 😃

shedrock commented 3 years ago

Any updates on this issue?

razzeee commented 3 years ago

If those watches are not correct, you usually need to reach out to the trakt support to have them removed. Or you could try a tool, but you might not have as good control that way.

shedrock commented 3 years ago

Thanks, I quoted this message to the trakt support team. Hopefully someone can help me out wit this issue.

Zipster79 commented 3 years ago

I have the exact same problem, always getting the 504 error, I just checked my ratings and I have 23k+!! I do have 'Sync Ratings' turned off but as already pointed out this seems to make no difference, I don't need ratings syncing between trakt & kodi.

razzeee commented 3 years ago

Can anybody try https://github.com/trakt/script.trakt/pull/565 I'm not sure if that might have nasty side effects.

Zipster79 commented 3 years ago

Can anybody try #565 I'm not sure if that might have nasty side effects.

Brilliant, that has fixed the problem for me! Thank you very much!

shedrock commented 3 years ago

Awesome, this works great for me now with ratings set to off.

Thank you,

Shedrock

razzeee commented 3 years ago

I would suggest to still get your ratings sorted by the trakt support.