Can't get access to ZeroTier

[KarmaMonk]

Hi

I hang in a loop

"This user doesn't have access to ZeroTier!" and "In order to grant myuser access to ZeroTier ..."

As far as I can say

• The key was copied correctly to the user home directory ~/.zeroTierOneAuthToken
• The rights are set correctly -rw------- 1 myuser root
  but I still get the error "This user doesn't have access to ZeroTier!"

The ZeroTier-Gui runs nice, when I start it as root sudo zerotier-gui

System: Ubuntu 21.10 ZeroTier: 1.8.4 ZeroTier-Gui: 1.3.0

Any Idea?

KarmaMonk

[tralph3]

Hmm that's weird. There is currently a bug that hangs the program in a similar loop if you never enabled the zerotier-one service previously. Enabling the service creates the token that's needed to run it as a regular user. So the correct steps would be to download both zerotier-one and the gui, enable the service, then run the gui. I need to make a check for that someday.

Anyways, that doesn't seem to be the issue here, since you say the program does run with root, so the service must be enabled. Could you try checking that the service is enabled, removing the token in your home directory, and trying again?

[KarmaMonk]

Yes zerotier-gui runs well as root ... I removed the token and tried it again. But I still stay in the loop ;-)

[tralph3]

Is there any output when opening the program via terminal?

[KarmaMonk]

$ zerotier-gui => no terminal output

As far as I understand the man-pages of zerotier-cli with the copy of the key I should be able to use zerotier-cli as user without root. but

$ zerotier-cli => output /snap/zerotier/174/usr/sbin/zerotier-cli: authtoken.secret not found or readable in /var/lib/zerotier-one (try again as root)

so it looks like it's not the problem of the zerotier-gui

thx for your support

[tralph3]

Is the service enabled? Try doing systemctl start zerotier-one. To have it start on startup, systemctl enable zerotier-one.

[KarmaMonk]

sudo systemctl start zerotier-one returns

Failed to start zerotier-one.service: Unit zerotier-one.service is masked.

and

sudo systemctl enable zerotier-one returns

Synchronizing state of zerotier-one.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable zerotier-one
Failed to enable unit: Unit file /etc/systemd/system/zerotier-one.service is masked.

[tralph3]

Ah, so there's the issue, the service is masked. A masked service is like if it was disabled, but it cannot be enabled by any means, it needs to be unmasked first. Run systemctl unmask zerotier-one, then enable it, then start it. Then try to run the gui.

[KarmaMonk]

Hi Ralph

Unmask didn't solved the problem.

But what solved the problem was to remove the zerotier snap-package and install zerotier via the zerotier-installer from the zerotier.com dowload web-site.

Thanks for all your support. KarmaMonk

[tralph3]

Oh... snaps strike again! Glad it's working now. I'll close the issue then.