Unable to register new server

[3suns-org]

I am getting the following error when registering my opnsense server - [%key:common::config_flow::error::unknown%]

[travisghansen]

Welcome! Check the hass logs and you should see a relevant entry with further details and send that over.

[alexdelprete]

I am getting the following error when registering my opnsense server - [%key:common::config_flow::error::unknown%]

Did you install the addon on OPNsense?

[3suns-org]

Welcome! Check the hass logs and you should see a relevant entry with further details and send that over.

Here is the additional data. Let me know if there is anything else I can provide.

This error originated from a custom integration.

Logger: custom_components.opnsense.config_flow Source: custom_components/opnsense/config_flow.py:140 Integration: opnsense (documentation, issues) First occurred: 7:38:28 AM (1 occurrences) Last logged: 7:38:28 AM

Unexpected err=gaierror(-3, 'Try again'), type(err)=<class 'socket.gaierror'>

[3suns-org]

I am getting the following error when registering my opnsense server - [%key:common::config_flow::error::unknown%]

Did you install the addon on OPNsense?

Yes - I followed the instructions here - https://github.com/travisghansen/hass-opnsense

[travisghansen]

That error seems to indicate an issue with the url/hostname you entered for the opnsense url…can you send what you’re using for the url by chance? Or anonymize it and send over at least the format/syntax you are attempting?

[3suns-org]

I have two devices and have been using https://ipaddress. I tried the backup device and was able to register but the primary device still errors.

[travisghansen]

Yeah not sure. It can't 'get address info' which is a pretty low-level error. Can you ping the ip of the primary device from the hass machine?

[alexdelprete]

From the hass system, try telnet ip_opnsense 80 to check if it can open port 80 on opnsense IP address.

[3suns-org]

Sorry for my newbie questions but how do I do that?

The gateway is the same address that I am using (which is accessible). I was also able to add adguard to the same device (different port of course) with no issue.

[travisghansen]

That is strange. Did you try multiple times and always get the same error or just the once? The error generally speaking is (or can be) sporadic/temporary and short lived vs some fundamental issue that must be fixed.

[3suns-org]

I tried repeatedly and after reboots. I also tried a virtual address as well as various ips across different vlans all with the same result.

[travisghansen]

Always with ip or have you been using hostname?

[3suns-org]

I have tried both.

---

From: Travis Glenn Hansen @.> Sent: Wednesday, December 22, 2021 12:15 PM To: travisghansen/hass-opnsense @.> Cc: Cory Mckee @.>; Author @.> Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

Always with ip or have you been using hostname?

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[travisghansen]

Can you try using curl to access the opnsense url from the hass machine console?

[3suns-org]

Sure but how do i run commands from the machine? I am at an Home assistant command line but that seems like the wrong place.

---

From: Travis Glenn Hansen @.> Sent: Wednesday, December 22, 2021 12:35 PM To: travisghansen/hass-opnsense @.> Cc: Cory Mckee @.>; Author @.> Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

Can you try using curl to access the opnsense url from the hass machine console?

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[travisghansen]

curl -v ‘<url>’

[3suns-org]

I think I am in the wrong window

FATA[0000] Error while executing rootCmd: unknown command "curl" for "ha"

Did you mean this? core

---

From: Travis Glenn Hansen @.> Sent: Wednesday, December 22, 2021 12:52 PM To: travisghansen/hass-opnsense @.> Cc: Cory Mckee @.>; Author @.> Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

curl -v ‘’

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[travisghansen]

I’m not entirely sure how to get to a standard shell with hass os :(

[3suns-org]

Sadly we are in the same boat.

---

From: Travis Glenn Hansen @.***> Sent: Wednesday, December 22, 2021 2:15 PM To: travisghansen/hass-opnsense Cc: Cory Mckee; Author Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

I’m not entirely sure how to get to a standard shell with hass os :(

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[alexdelprete]

You need to install the SSH & Web Terminal addon from the addons store: https://github.com/hassio-addons/addon-ssh

[3suns-org]

That seemed to work

[cid:6411c94a-f7d1-4c26-b956-2fe040c69179]

---

From: Alessandro Del Prete @.> Sent: Wednesday, December 22, 2021 3:53 PM To: travisghansen/hass-opnsense @.> Cc: Cory Mckee @.>; Author @.> Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

You need to install the SSH & Web Terminal addon from the addons store: https://github.com/hassio-addons/addon-sshhttps://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fhassio-addons%2Faddon-ssh&data=04%7C01%7Ccory%403suns.org%7C4491862feeda4a929b5d08d9c5a634d0%7C84a530851d4844d080c6d064abff8654%7C0%7C0%7C637758139920600210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9Z1c07pAgAgiDvs8AJf0FZI%2BqJV2ny6G%2BMZZXWBBJaA%3D&reserved=0

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[alexdelprete]

That seemed to work

What worked?

[3suns-org]

Running the curl command

---

From: Alessandro Del Prete @.***> Sent: Thursday, December 23, 2021 5:07 PM To: travisghansen/hass-opnsense Cc: Cory Mckee; Author Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

That seemed to work

What worked?

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[alexdelprete]

Can you show the output?

[3suns-org]

Sorry I did but it looks like it didn't make it. Uploading again.

[alexdelprete]

Certificate issue.

Can you try curl on the other system you said the integration works with? Please report the output of that.

[3suns-org]

Looks identical to me

[travisghansen]

In the integration did uncheck ‘verify ssl certificate’ when trying to add the server?

[3suns-org]

Yes

---

From: Travis Glenn Hansen @.***> Sent: Saturday, December 25, 2021 1:27 PM To: travisghansen/hass-opnsense Cc: Cory Mckee; Author Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

In the integration did uncheck ‘verify ssl certificate’ when trying to add the server?

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[travisghansen]

Run the curl command again but add -k and send the output as well.

[3suns-org]

192.168.2.3 is successful device and 192.168.2.2 is unsuccessful device

[travisghansen]

Yeah that’s pretty crazy :( I’m not sure what advice to give at this point. The failure is a pretty low level failure but seems to only be happening running in python and not generally for the node.

Does your username and/or password have any crazy characters in it?

[3suns-org]

Nothing crazy in the user name and password and they are the same between the working and non working devices.

---

From: Travis Glenn Hansen @.***> Sent: Saturday, December 25, 2021 2:11 PM To: travisghansen/hass-opnsense Cc: Cory Mckee; Author Subject: Re: [travisghansen/hass-opnsense] Unable to register new server (Issue #19)

Yeah that’s pretty crazy :( I’m not sure what advice to give at this point. The failure is a pretty low level failure but seems to only be happening running in python and not generally for the node.

Does your username and/or password have any crazy characters in it?

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[travisghansen]

I'm at a loss. I don't think that error should even come into play when using IP address anyway..it's all a bit crazy :(

[alexdelprete]

Travis, maybe let him activate debug in logger for the component? So we can see some details at the python/component level.

[travisghansen]

Perhaps. It’s such a low level error though that I have doubts it will help. The error code is coming from c-level hostname resolution…it’s failing on pretty fundamental stuff that’s generally speaking well outside the scope of the integration.

[alexdelprete]

Did a quick search on the forum: there are a lot of cases, but all seem to point to network issues. Firewall rules blocking access, dhcp/mac address mismatch issues, etc.

Hard to debug for us, but it looks like a network problem to be addressed.

[alexdelprete]

Found this, pointing to a temporary reverse DNS lookup problem:

gaierror is "getaddrinfo error", and -3 is "EAI_AGAIN: The name server returned a temporary failure indication. Try again later." Your DNS is acting up. Catching socket.gaierror and retrying is a good solution.

[travisghansen]

Yeah in some circumstances a retry may make sense, but the user is getting the issue consistently indicating it’s not intermittent which makes it even more strange.

[alexdelprete]

192.168.2.3 is successful device and 192.168.2.2 is unsuccessful device

could you show us the settings of web gui in SYSTEMS:SETTINGS:ADMINISTRATION in OPNsense? I'm interested in particular to the DNS Rebind Check and HTTP_REFERER enforcement settings (check the green comments in the following screenshot).

[alexdelprete]

@travisghansen I recently switched to SSL for the GUI, and I noticed I had a lot of unavailable responses from the component, thinking about this issue we're discussing here, I reverted to HTTP again, no SSL, and all the unavailable responses have disappeared, the component is working much more reliably when querying the php plugin.

I think there might be some issues regarding the SSL connection...maybe those security options of OPNsense play a role with that, I'm leaving HTTP for now, also because it's on LAN, so I don't have big security concerns.

[3suns-org]

Settings are the same on both systems-

.

Also I tried changing to HTTP and got the same error messages.

[alexdelprete]

If it can't connect in HTTP, there's some serious low-level issue on the networking side. I noticed some issues with HTTPS sometims returning unavailable status, but it can always connect. Your issue seems a different one.

[3suns-org]

The two systems in question are in an HA config and the primary device is the one I cant get to connect but all of the settings are identical because they are syncing.

[alexdelprete]

If it's a sort of cluster, why do you need to monitor both? is it active-active or active-passive?

[3suns-org]

Its active-passive and I can only monitor the passive node.

[alexdelprete]

got you. I wonder if the cluster configuration of OPNsense is doing some low-level stuff that interferes. I don't know how that works, never analyzed it.

[travisghansen]

This will be a great test if we can get you going :)

Is there a floating address for the current active node at 192.168.2.1?

[3suns-org]

There are no floating rules that call out that address. .1 is the virtual address that moves back and forth. .2 is the active and .3 is the passive. I have tried both the virtual and active addresses but have only been using the active address in all of my tests.

[alexdelprete]

And the problem is with the virtual address .1 or .2 ?