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trezor / trezor-password-manager

Password Management via TREZOR
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stuck at circle after clicking on the Dropbox button (with journalctl output from fedora linux) #109

Closed ghost closed 3 years ago

ghost commented 3 years ago

Dear trezor-password-manager devs,

I observed this issue many times on different (linux) machines with different Trezor One devices, most of which have different firmwares (no firmware older than 18 months I believe). But this time I have a freshly installed fedora machine without tons of potentially interfering other stuff on it and I copied what it said in the journalctl output.

This problem does neither occur on Windows 10 nor on MacOS Big Sur, both of which I also use regularly.

My only workaround so far: Uninstall and reinstall Trezor password manager plugin for Chrome, re-register plugin with Dropbox (or Google Drive I guess) .

My user experience goes like this:

journalctl output (which seems to be the same as the trezor logs that I forget how to access in the browser:

Sep 08 19:47:30 fedora systemd[1]: Started Hostname Service.
Sep 08 19:47:49 fedora trezord[1049]: POST /
Sep 08 19:47:49 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:49 +0200] "POST / HTTP/1.1" 200 21
Sep 08 19:47:49 fedora trezord[1049]: POST /enumerate
Sep 08 19:47:49 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:49 +0200] "POST /enumerate HTTP/1.1" 200 94
Sep 08 19:47:49 fedora trezord[1049]: POST /listen
Sep 08 19:47:50 fedora trezord[1049]: POST /acquire/1/null
Sep 08 19:47:50 fedora kernel: usb 7-2: reset full-speed USB device number 2 using uhci_hcd
Sep 08 19:47:50 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:50 +0200] "POST /acquire/1/null HTTP/1.1" 200 16
Sep 08 19:47:50 fedora trezord[1049]: POST /call/1
Sep 08 19:47:50 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:50 +0200] "POST /call/1 HTTP/1.1" 200 340
Sep 08 19:47:50 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:49 +0200] "POST /listen HTTP/1.1" 200 93
Sep 08 19:47:50 fedora trezord[1049]: POST /listen
Sep 08 19:47:50 fedora trezord[1049]: POST /release/1
Sep 08 19:47:50 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:50 +0200] "POST /release/1 HTTP/1.1" 200 16
Sep 08 19:47:51 fedora trezord[1049]: 127.0.0.1 - - [08/Sep/2021:19:47:50 +0200] "POST /listen HTTP/1.1" 200 94
Sep 08 19:47:51 fedora trezord[1049]: POST /listen
Sep 08 19:48:00 fedora audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=systemd-hostnamed>
Sep 08 19:48:00 fedora systemd[1]: systemd-hostnamed.service: Deactivated successfully.
Sep 08 19:48:00 fedora audit: BPF prog-id=57 op=UNLOAD
Sep 08 19:48:00 fedora audit: BPF prog-id=56 op=UNLOAD
Sep 08 19:48:42 fedora kernel: perf: interrupt took too long (3131 > 3126), lowering kernel.perf_event_max_sample_rate to 63000

I also captured everything related to USB with Wireshark in case this is useful for someone. Without having any knowledge about how USB works internally, I suspect that the usb 7-2: reset full-speed USB device number 2 using uhci_hcd is a problem?

Is there anything I can do myself apart from re-installing the plugin every time?

tsusanka commented 3 years ago

Would you know if this happened to you a week ago, let's say before Sep 3rd?

ghost commented 3 years ago

@tsusanka thanks for your reply. Yes, I can confirm that this happened many times during the last 6 months (at least), always on fedora.

When this issue started I wasn't aware that this may be fedora (or linux?) related. I use trezor password manager on many systems, usually Mac and Win10. When it happened before I always thought that this is a network issue on Dropbox's side. Now I believe that it's something USB related.

I'm sure I can reproduce it. And I have the Wireshark caption from yesterday. I'm happy to provide logs etc, I just need to know what kind of diagnostic stuff I need to do.

ghost commented 3 years ago

Update: now same issue on mac OS 11.6:

Edit: password manager does not even notice that my trezor is not plugged in Edit2: upgrading to firmware 1.10.2 didn't help Edit3: I just noticed that the trezor password manager chrome extension now has version 0.7.1 and was last updated June 16 2021. Most of my trezor password manager chrome/chromium extensions were definitely installed before. June 2021. Perhaps me not checking the extension for updates is the problem?

dallemon commented 3 years ago

Just started having this issue on Windows 10 within the last week. Has been working fine for a very long time and I use it almost daily.

tsusanka commented 3 years ago

We have reverted some of our changes. Please try again, did it help?

dallemon commented 3 years ago

We have reverted some of our changes. Please try again, did it help?

Seems to be working again now.

ghost commented 3 years ago

We have reverted some of our changes. Please try again, did it help?

The problem disappeared on MacOS, will check fedora and Win10 the coming days. Does the solution involve a firmware update or an update of the Chrome extension?

Edit: Just noticed the new extension version 0.7.2 from 27th September. Thanks @dallemon for pointing that out

dallemon commented 3 years ago

We have reverted some of our changes. Please try again, did it help?

The problem disappeared on MacOS, will check fedora and Win10 the coming days. Does the solution involve a firmware update or an update of the Chrome extension?

I just updated the browser extension :)

tsusanka commented 3 years ago

Yes, we have released a fix few days back which should work with the new Dropbox setting. Let me know in case the issue would come back and thanks for the report.