https://gitter.im/trueos in lieu of https://gitter.im/trueos/Lobby

grahamperrin commented 7 years ago

Enhancement request

After https://github.com/gitterHQ/gitter/issues/1571 is fixed or closed, please habitually refer:

to https://gitter.im/trueos
not to https://gitter.im/trueos/Lobby

– thanks.

Rationale

Raise awareness of the choice of venues.

As in the real world not everything can happen in a lobby (too crowded, too much noise), so – in an online chat environment – not everything should begin in a lobby.

Background

Chat room for troubleshooting (2016-12-09) – the room was created by @kmoore134 following a private chat. Not in that topic, there was understandably some initial YA concern along the lines of "Oh, no!"" yet another area to keep track of but all things considered, I reckon that the split has worked out reasonably well:

a good proportion of troubles, with natural noise and some technobabble, in one area
a less noisy lobby, which should be more appealing to newcomers, especially if (as expected with TrueOS Desktop) some of these individuals will begin with relatively technical knowledge.

(I saw only one incident of rough handling of a newcomer. Inappropriate but it was a one-off, at what might have been a busy time of the month, so I didn't challenge the misbehaviour.)

Points of reference from the current guide

Here it's tempting to be specific with https://gitter.im/trueos/troubleshooting for troubleshooting but I reckon, https://gitter.im/trueos for consistency. At the overview of rooms, it's easy enough to see the word troubleshooting.

14

https://www.trueos.org/handbook/help.html#trueos-gitter-channel

Incidentally,

… To access the Gitter archive, navigate to the TrueOS® archive. …

Strictly speaking there are multiple archives, one per room. At https://github.com/gitterHQ/gitter/issues/ one of the search-related enhancement requests should cover the wish for a single search to span all rooms within an organisation e.g. https://gitter.im/trueos

Mrt134 commented 7 years ago

Updated, thanks!

grahamperrin commented 7 years ago

https://www.trueos.org/handbook/helpsupport.html seven areas of that page direct people to the lobby without making them aware of the troubleshooting area, so there is – often – unnecessary noise in the lobby.

https://www.trueos.org/handbook/help.html#trueos-gitter-channel has disappeared; I wonder whether https://www.trueos.org/handbook/helpsupport.html originated from an outdated version of the former page.

Mrt134 commented 7 years ago

I'm not going to reopen this issue, but I have fixed the regression in the Gitter section regarding pointing to the Lobby vs the wider Rooms list.

As for the other instances in helpsupport.rst pointing to the Gitter Lobby: (1) They are pointing to the Lobby as an option to introduce yourself when starting to contribute to TrueOS (proper usage), and (2) We don't have (and probably won't, by virtue of the current translation community size) have a Translation room in Gitter, so the Lobby is still the best (Gitter) option for new/current translators to interact with each other and the devs.

trueos / trueos-docs