Trustpilot invitation not firing for MOTO / PayPal orders

[ryanengland]

We've had an enquiry from one of our clients that some orders are not receiving Trustpilot invitations, and customers are therefore unable to leave positive reviews following excellent customer service.

We have three payment methods in use:

• SagePay (using Ebizmarts Sagepay Suite Pro) using an iframe embed in the frontend checkout
• PayPal using the default PayPal Express Checkout default module
• SagePay (again, using Ebizmarts Sagepay Suite Pro module) via the admin panel for MOTO payments

Looking through our invitations list, we only appear to be requesting invites for the SagePay frontend checkout method, i.e PayPal Express Checkout and SagePay through MOTO are both missing.

Steps to reproduce

1. Install vanilla Magento 2.2.4 with sample data
2. Enable PayPal Express Checkout (Sandbox / Live)
3. Install and configure Trustpilot 1.0.266
4. Run through a standard checkout with a number of products using PayPal Express payment method

Expected Result The user is added to the invitation queue and is invited to review the company after default time set.

Actual Result User is not added to the invitation list at all.

[VitaVal]

Hi ryanengland,

In order to provide the best possible solution for you, I would kindly ask you to get in touch directly with our Technical Support team. You can do it from the following link: https://support.trustpilot.com/hc/requests/new

Please make sure to include the following information when reaching out to the support in order to speed up the resolution:

• The issue description as you did above
• The domain name
• Live URL where we could test your shop

Thank you and let us know if you have more questions.

Kind Regards, Trustpilot Team