Bug: Intercom ring state don't run

open1999 commented 1 month ago

Is there an existing issue for this?

[X] I have searched all existing open/closed issues

Is this really a bug or just a usage/support question?

[X] I'm confident this is a bug.

Have you read and followed any recommendations in the Support and Troubleshooting section of the wiki?

[X] I have read the support wiki and followed any applicable steps.

Did this issue start after an upgrade?

[X] This not an upgrade issue or I have read the release notes and performed any applicable steps that match my issue.

Are you prepared to respond and provide all relevant information (logs, screenshots, etc)

[X] I am prepared to provide logs, answer questions, and respond in a reasonable timeframe.

Describe the Bug

Ringer status no longer works. To try to resolve the problem, I stopped the container, deleted it in ring.com, created a new token, restarted the container, still the same problem. I did the procedure the day before yesterday and today. Battery is ok, the problem is only with the ringtone.

Steps to Reproduce

none

Expected Behavior

ring activate/desactivate

Log Output

2024-09-26T14:21:25.011Z ring-disc HASS config topic: homeassistant/lock/f60c337f-3269-49fe-bb12-f8b69a55bb85/343ea4b080c6_lock/config

2024-09-26T14:21:25.011Z ring-disc {

  name: 'Lock',

  unique_id: '343ea4b080c6_lock',

  state_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/lock/state',

  command_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/lock/command',

  availability_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/status',

  payload_available: 'online',

  payload_not_available: 'offline',

  device: {

    ids: [ '343ea4b080c6' ],

    name: 'MyHome',

    mf: 'Ring',

    mdl: 'Intercom'

  }

}

2024-09-26T14:21:25.012Z ring-disc HASS config topic: homeassistant/binary_sensor/f60c337f-3269-49fe-bb12-f8b69a55bb85/343ea4b080c6_ding/config

2024-09-26T14:21:25.012Z ring-disc {

  name: 'Ding',

  unique_id: '343ea4b080c6_ding',

  state_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/ding/state',

  json_attributes_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/ding/attributes',

  icon: 'mdi:doorbell',

  availability_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/status',

  payload_available: 'online',

  payload_not_available: 'offline',

  device: {

    ids: [ '343ea4b080c6' ],

    name: 'MyHome',

    mf: 'Ring',

    mdl: 'Intercom'

  }

}

2024-09-26T14:21:25.013Z ring-disc HASS config topic: homeassistant/sensor/f60c337f-3269-49fe-bb12-f8b69a55bb85/343ea4b080c6_info/config

2024-09-26T14:21:25.013Z ring-disc {

  name: 'Info',

  unique_id: '343ea4b080c6_info',

  state_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/info/state',

  device_class: 'timestamp',

  value_template: '{{ value_json["lastUpdate"] | default("") }}',

  entity_category: 'diagnostic',

  json_attributes_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/info/state',

  icon: 'mdi:information-outline',

  availability_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/status',

  payload_available: 'online',

  payload_not_available: 'offline',

  device: {

    ids: [ '343ea4b080c6' ],

    name: 'MyHome',

    mf: 'Ring',

    mdl: 'Intercom'

  }

}

2024-09-26T14:21:25.013Z ring-disc HASS config topic: homeassistant/sensor/f60c337f-3269-49fe-bb12-f8b69a55bb85/343ea4b080c6_wireless/config

2024-09-26T14:21:25.014Z ring-disc {

  name: 'Wireless',

  unique_id: '343ea4b080c6_wireless',

  state_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/info/state',

  device_class: 'signal_strength',

  unit_of_measurement: 'dBm',

  value_template: '{{ value_json["wirelessSignal"] | default("") }}',

  entity_category: 'diagnostic',

  json_attributes_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/wireless/attributes',

  availability_topic: 'ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/status',

  payload_available: 'online',

  payload_not_available: 'offline',

  device: {

    ids: [ '343ea4b080c6' ],

    name: 'MyHome',

    mf: 'Ring',

    mdl: 'Intercom'

  }

}

2024-09-26T14:21:29.019Z ring-mqtt [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/ding/state OFF

2024-09-26T14:21:29.020Z ring-mqtt [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/lock/state LOCKED

batteryLevel=87 firmwareStatus=Up to Date lastUpdate=2024-09-26T04:43:14Z wirelessNetwork=IOT_nomap wirelessSignal=-45

2024-09-26T14:21:29.348Z ring-attr [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/info/state 

batteryLevel=87

2024-09-26T14:21:29.349Z ring-attr [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/battery/attributes 

wirelessNetwork=IOT_nomap wirelessSignal=-45

2024-09-26T14:21:29.349Z ring-attr [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/wireless/attributes 

batteryLevel=87 firmwareStatus=Up to Date lastUpdate=2024-09-26T04:43:14Z wirelessNetwork=IOT_nomap wirelessSignal=-45

2024-09-26T14:23:48.278Z ring-attr [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/info/state 

batteryLevel=87

2024-09-26T14:23:48.279Z ring-attr [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/battery/attributes 

wirelessNetwork=IOT_nomap wirelessSignal=-45

2024-09-26T14:23:48.279Z ring-attr [MyHome] ring/f60c337f-3269-49fe-bb12-f8b69a55bb85/intercom/343ea4b080c6/wireless/attributes

Screenshots

No response

Config File

{
    "mqtt_url": "mqtt://********:***********@192.168.10.18:1883",
    "mqtt_options": "",
    "livestream_user": "",
    "livestream_pass": "",
    "disarm_code": "",
    "enable_cameras": true,
    "enable_modes": false,
    "enable_panic": false,
    "hass_topic": "homeassistant/status",
    "ring_topic": "ring",
    "location_ids": [
         ""
      ]
}

Install Type

Docker

Version

v5.7.1

Operating System

Debian

Architecture

x86-64

Machine Details

Physical mini PC

open1999 commented 1 month ago

Hello,

I started searching with "- DEBUG=ring*" and suddenly all the ding state is ok.

I tested again without DEBUG it's OK.

Maybe the ring.com server?

I closed the ticket.

Sorry

tsightler commented 1 month ago

You should verify that you do not have anything that would block push notifications. Things like VPNs, firewalls with low timeouts, adblockers, anything that might interfere with a continuous connection to Gtalk servers (TCP port 5222) as that is where push notifications are received from.

In general, there is very little that I can do if push notifications are not being received as the code cannot take actions on data that didn't get to it.

open1999 commented 1 month ago

For your information.

Following your message on the router I did several tests by modifying my router, no change.

I noticed that if I restart the container it is good for a few hours and then no longer works (ring state).

I installed the Home Assistant ring module (after stopping Ring MQTT).

No problem with the HA module.

tsightler commented 1 month ago

If Ring HA module works for you then just use it, no problem, it's a better solution for HA native anyway if you don't need any of the other features of ring-mqtt.

tsightler / ring-mqtt