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ttlock / iOS_SDK_Demo

TTLock is a global provider of solutions for smart locks. We provide PCBA and softwares for lock manufactures and end users. We provide open API/SDK for developers. With these APIs/SDKs, you can develop your own applications to manage smart locks. The SDK here is for mobile app to communicate with locks via bluetooth.
MIT License
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TTlock handle in Mirror issue #26

Closed davemccollough-geokey closed 7 months ago

davemccollough-geokey commented 8 months ago

https://github.com/ttlock/iOS_SDK_Demo/assets/98485073/c570ebb4-3c47-4584-8358-93ff4a7c8e6a

Please check this video. If we press 1 it got pressed 6, If we press 2 it got pressed 7. We have also tried after hard resetting a lock but issue is still persist.

Please provide solution.

ttlock commented 7 months ago

Please send the lock Name to us. Let's locate the issue.

JackeyPSSPL commented 7 months ago

@ttlock We have getting issue in below locks

(A) "lockAlias": "MyTestLock2024/01/17 13:37:28" "lockMac": "1F:2A:B3:74:C9:EC" "lockId": 7254378

(B) "lockAlias": "MyTestLock2024/01/18 14:29:15" "lockMac": "EA:19:91:7A:47:A2" "lockId": 6635540

(C) "lockAlias": "MyTestLock2024/01/18 14:28:49" "lockMac": "5B:6B:33:F4:CE:06" "lockId": 6569398

also lock and unlock operation have opposite

I wanted to bring to your attention a clarification regarding the lock and unlock operations with TTLock. It has come to my notice that the system follows an opposite mechanism for these actions. In other words, if an attempt is made to lock, the system responds with an unlock, and conversely, when attempting to unlock, the system initiates a lock. This behavior may seem counterintuitive

ttlock commented 7 months ago

ok, we will get back to you as soon as possible.

ttlock commented 7 months ago

Have we configured firmware upgrades for these locks ? It's because the current firmware version doesn't match the lock. This issue should be resolved by rolling back the firmware version. We will check it next working day

ttlock commented 7 months ago

Please try firmware upgrade again

JackeyPSSPL commented 7 months ago

@ttlock

We are getting in two locks below response locks are:

(B) EA:19:91:7A:47:A2 (C) 5B:6B:33:F4:CE:06

so it's means no upgrade available

{
        "needUpgrade": 0,
        "modelNum": "SN373-150MS-T20-INT_PV53",
        "hardwareRevision": "1.1.1",
        "firmwareInfo": {
            "modelNum": "SN373-150MS-T20-INT_PV53",
            "hardwareRevision": "1.1.1",
            "firmwareRevision": "6.4.11.220206"
        },
        "firmwarePackage": "",
        "version": "",
        "firmwareRevision": "6.4.11.220206"
    }

and in remaining lock ttlock details API is not give any response so not able to identify which firmware version currently we have. lock is (A) 1F:2A:B3:74:C9:EC

So we are sharing that account which is added these 3 locks so if possible from your side so please upgrade it and let us know for same.

Username: jackey.kabra@geokeyaccess.com Password: Admin@123

Thanks to support team to give a quick a reply.

ttlock commented 7 months ago

It is impossible from our side to upgrade your locks because it needs to connect locks. We have updated, please try firmware upgrade again.

JackeyPSSPL commented 7 months ago

@ttlock Thank you of your support Now it's working as we accepted.