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ttlock / iOS_SDK_Demo

TTLock is a global provider of solutions for smart locks. We provide PCBA and softwares for lock manufactures and end users. We provide open API/SDK for developers. With these APIs/SDKs, you can develop your own applications to manage smart locks. The SDK here is for mobile app to communicate with locks via bluetooth.
MIT License
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High Failure Rate for Unlock Operations with TTLock SDK #37

Closed parvez-geokey closed 3 weeks ago

parvez-geokey commented 1 month ago

We are currently experiencing significant failures with the unlock operations using your SDK in our iOS and Android applications. Below are the details:

iOS TTLock SDK Version: 3.3.11 Android TTLock SDK Version: 3.2.6

Issue:

Over the past two months, we have observed a substantial increase in the failure rate of unlock operations for some of our live users. For certain users, the failure rate exceeds 90%. Initially, we did not encounter such high failure rates.

Key Points:

We have not made any significant changes to our integration that could cause this issue. We are concerned that there might be changes or updates in the SDK or its dependencies that could be contributing to this problem.

Request:

Could you please investigate this matter and provide insights into any recent changes in the SDK versions mentioned that might be causing these failures? Additionally, any suggestions or troubleshooting steps to resolve this issue would be highly appreciated.

Please let us know if you require any additional information from our end to assist in diagnosing and resolving this issue.

Thank you for your support.

parvez-geokey commented 3 weeks ago

We are currently experiencing significant failures with the unlock operations using your SDK in our iOS and Android applications. Below are the details:

iOS TTLock SDK Version: 3.3.11 Android TTLock SDK Version: 3.2.6

Issue:

Over the past two months, we have observed a substantial increase in the failure rate of unlock operations for some of our live users. For certain users, the failure rate exceeds 90%. Initially, we did not encounter such high failure rates.

Key Points:

  • Occurrence: The issue has been observed for the past three months.
  • Failure Rate: Some users are experiencing more than 90% failure in unlock operations.
  • Reproducibility: It is reproduced on Android.
  • Operations Affected: Unlock operations specifically.
  • Functions Used: Lock, unlock, generate pincodes, read battery, etc.
  • Error: As we checked logs, in most cases we are getting "Connection timeout" and "lock is busy" errors from the SDK. The issue mostly occurs after we enable and disable mobile WiFi.
  • Device: The issue mostly occurs in the TTLock Bluetooth device.

We have not made any significant changes to our integration that could cause this issue. We are concerned that there might be changes or updates in the SDK or its dependencies that could be contributing to this problem.

Request:

Could you please investigate this matter and provide insights into any recent changes in the SDK versions mentioned that might be causing these failures? Additionally, any suggestions or troubleshooting steps to resolve this issue would be highly appreciated.

Please let us know if you require any additional information from our end to assist in diagnosing and resolving this issue.

Thank you for your support.

Any update on above issue?

ttlock commented 3 weeks ago

1 The SDK has not made any modifications in this regard. 2 Does the high failure rate you mentioned belong to a specific lock ？ 3 Reproducibility: It is reproduced on Android. How was it reproduced ？

parvez-geokey commented 3 weeks ago

1 The SDK has not made any modifications in this regard. 2 Does the high failure rate you mentioned belong to a specific lock ？ 3 Reproducibility: It is reproduced on Android. How was it reproduced ？

It has been fixed.