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tube0013 / tube_gateways

Information and Documentation on Tube's Zigbee Gateways
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Routers offline after initial join #120

Open stevewull opened 1 year ago

stevewull commented 1 year ago

Hello, I just purchased four of the router/repeaters. When plugged in, they successfully joined my Zigbee network. But within 15 minutes, each of them went offline, even if I put them in the same room as the coordinator. Is there a setting I need to make? Minimum power on the USB plug?

Coordinator: SLZB-06 Home Assistant Zigbee2MQTT add-on

image

tube0013 commented 1 year ago

Can you try and read an attribute from the basic cluster to see if they respond.

stevewull commented 1 year ago

How do I do that in Z2M?

stevewull commented 1 year ago

Hmmm. Now two of them are back online...

tube0013 commented 1 year ago

I always forget how to do it in z2m, I'll have to set up my test environment later tonight to double check.

In other cases the devices would show offline in the z2m UI, but still be functioning.

stevewull commented 1 year ago

Could be. It is saying that z2m failed to ping the devices and therefore marks them as offline. (In settings, I have simple availability turned on.)

I'll start to test whether my endpoints connect to the router anyway.

Failed to ping 'Garage Router' (attempt 1/1, Read 0x00124b002591007e/242 genBasic(["zclVersion"], {"sendWhen":"immediate","timeout":10000,"disableResponse":false,"disableRecovery":true,"disableDefaultResponse":true,"direction":0,"srcEndpoint":null,"reservedBits":0,"manufacturerCode":null,"transactionSequenceNumber":null,"writeUndiv":false}) failed (Data request failed with error: 'MAC no ack' (233)))

tube0013 commented 1 year ago

Yeah, I'm not familiar with the z2m "ping" processes. thought based on above it looks to just try and read an attribute - zclVersion from the basic cluster.

it definitely should respond back to that. do you have an USB to serial converter? you could try the previous fw I have on github from 02-2022. and compare.

stevewull commented 1 year ago

Yes. I have an USB to serial converter.

tube0013 commented 1 year ago

instructions are here: https://github.com/tube0013/tube_gateways/tree/main/models/current/tubeszb-router#flashing-the-router

and this is the earlier fw: https://github.com/tube0013/tube_gateways/blob/main/models/current/tubeszb-router/firmware/tubeszb_router_20220223.hex.zip (pulll down zip and extract the hex to use for flashing)

stevewull commented 1 year ago

Trying to follow the different instruction treads for installing the firmware. I have the USB to Serial converter connected.

I'm using Windows (sorry)......to install the HEX file I downloaded

Are these the steps?

  1. Install drivers so PC can communicate with the chip. For that I need SmartRF Studio - Beta version. Not quite clear how to get this.
  2. Install python, pyserial and intelhex
  3. download and run the cc2538-bsl script

Is this correct?

tube0013 commented 1 year ago

Pretty much.

Windows drivers are only needed if the converter you have isn't recognized. It's really dependent on the chipset used.

Zigpy-znp has a great how to for getting python up and running in multiple OSes.

https://github.com/zigpy/zigpy-znp/blob/dev/TOOLS.md

stevewull commented 1 year ago

meanwhile. I placed a motion sensor next to the "Garage Router" and joined it to the network. Its on the network and according to the Network Map, it is communicating to the Garage Router and the Garage Router is communicating to the controller, even though the router still shows offline. Motion sensor is reporting successfully.

I suppose there is a cluster somewhere that tells me which device the motion sensor is connected to.

tube0013 commented 1 year ago

The routing device it's connected to actually sends its list of children when polled for that.

stevewull commented 1 year ago

Which means that the router is on the network and working??

Just the availability ping that doesn't always get a response??

tube0013 commented 1 year ago

yeah, which matches what I've worked through with some other customers. I think the ping works with the last FW though so if it's disconcerting it's a path you can try.

stevewull commented 1 year ago

Thanks for the help. For now, I can live with the offline message. Not sure that all the time to reflash something that is functioning fine will rise to the top of the priority list.

Is there a way to force devices like bulbs to try to find the nearest router? Or, if they follow the Zibee spec properly (unlike Agara), will they work it out on their own?

And OT: What is the difference between the CC2652P and CC2652P2 chips?

tube0013 commented 1 year ago

sounds good. Pretty sure CC2652P2 is the official chip variant name, and CC2652P is just short hand

stevewull commented 1 year ago

As update. All of my devices chose to link through your routers rather than the controller even when the controller was much closer.

all children of the routers show up as offline in z2m too. I will try the older firmware at some point. maybe over the weekend.

doddys commented 1 year ago

I am also having the same problem with my zigbee router

tube0013 commented 1 year ago

I am also having the same problem with my zigbee router

Per this comment are you able to try downgrading the fw?

Also please open a new issue.

https://github.com/tube0013/tube_gateways/issues/120#issuecomment-1409423093

doddys commented 1 year ago

I was looking at my home assistant history of the router lqi values. It appears that it gives a response only on the hour.

My understanding at the moment is like this: When The default config value for reporting is the following: min rep interval = 0 max rep interval = 3600 min rep change = 0 attribute = zclVersion

Tubes Router will not response when the value of the attribute does not change until the max rep interval is exceeded. By Default Z2M will ping the router every 10 minutes by getting the zclVersion attribute value.

As result, after the first call on the hour, you will get online status and it will be offline until the next hour.

What I do now to fix this is to change the max rep interval to be less than Availability - Active Timeout setting Active Timeout Setting = 10 minutes max rep interval = 300 (5 minutes)

So far, my router status is now online and stable. Let me know if there is any negative impact for these settings.

stevewull commented 1 year ago

@doddys Thanks for the tip. I set my max rep interval to 300 and, so far, my router status is also online and stable.

tube0013 commented 1 year ago

Thanks both. I'm trying to look into this more as well but appreciate the work around suggestion!

stevewull commented 1 year ago

Looks like the 20221002 firmware is installed. Should I upgrade the routers to the 20221226 release? Where are those files?

tube0013 commented 1 year ago

20221226 is coordinator fw.

The newest router fw is in the development branch so not officially released

stevewull commented 1 year ago

You may want me to start a new issue for this.... In addition to the routers going offline (unless I adjust the rep interval), my Sengled light bulbs connected to the mesh network through the Tube routers also go offline and become uncontrollable. I have to power them off and power back on to get them back. Then they only last up to a day before dropping off again.

I have 30 such bulbs: Z01-A19NAE26: 18 E13-N11: 6 E11-G13: 2 E11-N1G: 2 E1F-N5E: 2

If I unplug all four of my Tube routers, such that I only have a controller and 4 Sonoff S31 zb plug repeaters, then the bulbs no longer drop off the network. (Note though: I am conducting further tests on this to confirm.)