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Shipping -bad addresses - need kick-back process to CSR team #111

Open AmyLee1920 opened 4 years ago

AmyLee1920 commented 4 years ago

The Lightspeed team often needs to kick back requests to the CSR team for further shipping address verification or change. We need an easy way for them to do this in the the shipping screens that sends the order back to CSR/Salesforce ultimately with an order status of something like "Bad-Address" Then the CSR team can review these, see what's wrong, correct it and re-open the request when ready.

markfreedmantulip commented 4 years ago

Proposed solution: allow shipping team to set order to CSR-REVIEW status from address confirmation screen

AmyLee1920 commented 4 years ago

It needs to be in a different status than 'CSR-REVIEW' to trigger appropriate review by CSR team like 'BAD-ADDRESS'.All orders that open in the system come in as "CSR-REVIEW" so there is no way to distinguish the record change need.

On Wed, May 6, 2020 at 4:41 PM markfreedmantulip notifications@github.com wrote:

Proposed solution: allow shipping team to set order to CSR-REVIEW status from address confirmation screen

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