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tulleuchen / jirastopwatch

Not MORE timetracking - just EASIER timetracking
http://jirastopwatch.com
Apache License 2.0
142 stars 96 forks source link

Unable to connect #80

Closed Javiez closed 7 years ago

Javiez commented 7 years ago

Hi,

After successfully setup the first time and tested the JIRA stopwatch, I am not unable to connect to my JIRA cloud account. It keeps indicating unauthorized connection but I have no issue to login online. What could be the problem?

From the log. 19/05/17 9:35:31 AM Request: https://axaarit.atlassian.net/rest/auth/1/session 19/05/17 9:35:31 AM Response: Unauthorized - {"errorMessages":["Login failed"],"errors":{}} 19/05/17 9:35:31 AM Try to re-authenticate

carstengehling commented 7 years ago

Please have a look at this issue: https://github.com/carstengehling/jirastopwatch/issues/77

It seems that Atlassian might have some temporal problems when doing login to their Cloud API. I know that other people in that thread have contacted Atlassian support to find out what is going on. Maybe you could try the same. As far as we have found out so far, the error is not in Jira StopWatch. But I would very much like to hear, what Atlassian might tell you.

carstengehling commented 7 years ago

The source of the problem has now been discovered - please look at the Basic Setup section on Jira StopWatch's documentation site: http://jirastopwatch.com/doc/