After upgrading to 3.9 we have been unable to get submissions made through the normal Moodle assignment to return an originality score. Papers submitted through a TurnitIn Assignment V2 activity work and return an originality score. When running the 'Send Queued files from the turnitin plagarisim plugin' scheduled task manually I get a "Cannot obtain task lock" error. I've provided api logs and activity logs through to support but have not had a resolution in 3 weeks. Any one out there experienced something similar and able to point me in the right direction?
Have you checked your scheduled task logs? Does the \plagiarism_turnitin\task\send_submissions task ever run? If not, can you kill your cron and run it manually?
After upgrading to 3.9 we have been unable to get submissions made through the normal Moodle assignment to return an originality score. Papers submitted through a TurnitIn Assignment V2 activity work and return an originality score. When running the 'Send Queued files from the turnitin plagarisim plugin' scheduled task manually I get a "Cannot obtain task lock" error. I've provided api logs and activity logs through to support but have not had a resolution in 3 weeks. Any one out there experienced something similar and able to point me in the right direction?