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turnitin / moodle-plagiarism_turnitin

Turnitin Plagiarism plugin for Moodle
http://www.turnitin.com
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Hard coded errors frightening students #619

Open thepurpleblob opened 2 years ago

thepurpleblob commented 2 years ago

There are messages if something goes wrong (which it does quite frequently) such as 'XML Response could not be parsed' which are hard coded. These will be shown to students on the Assignment page. These really worry students and make them think that their submission has completely failed.

Ideally these should not be displayed to students at all but even then they should not be hard coded they should be in the Moodle strings file.

mhughes2k commented 2 years ago

Definitely agree with this. There should be a difference between a fatal error that will never succeed in the future, and those errors that are transient and most likely to "fix themselves" on a re-attempt (which ideally would happen automatically).

thepurpleblob commented 2 years ago

I submitted this as a support case as well - Turnitin Case #10167057

The transient problem that causes this should really be fixed but I imagine that's difficult. However, I'd be happy for the error to be handled better. Students submitting under exam conditions get totally freaked out.