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turtl / tracker

This project is for tracking issues, bug reports, and progress on the entire Turtl project.
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Login failed -- Error: Cannot read property 'max_attemps' of undefined #386

Closed colbach closed 3 years ago

colbach commented 3 years ago

Hello, when I try to log into Turtl from the desktop application I get the following error: Login failed -- Error: Cannot read property 'max_attemps' of undefined

I am using the current version of Fedora 32. I am sure to have used the right password. I already reinstalled Turtl.

EDIT: Same error on macOS

Screenshot from 2021-01-20 00-51-33

RockGet commented 3 years ago

I am having the same issue on desktop and on android. This is preventing me from logging in.

Desktop debug log from when I try to log in

2021-01-19T19:13:54 - [INFO][turtl_core::dispatch] dispatch(7): app:api:get-config 2021-01-19T19:14:03 - [INFO][turtl_core::dispatch] dispatch(8): app:api:set-config 2021-01-19T19:14:03 - [INFO][turtl_core::dispatch] dispatch(9): user:login 2021-01-19T19:14:03 - [INFO][turtl_core::models::user] user::generate_auth() -- generating v0 auth 2021-01-19T19:14:06 - [INFO][turtl_core::dispatch] dispatch(10): app:get-log

drusalan commented 3 years ago

Same as all above. MX19 and Android 9. Uninstalled, reinstalled, using correct password. What is going on here?

colbach commented 3 years ago

By the way. I just installed the application for testing purposes on macOS and the same problem occurs there.

GitHub-user-2020 commented 3 years ago

Also tested on Windows 10 and Android 10, using the usual email and password I access Turtl with. Reading further into the debug log, I seem to be getting this:

2021-01-20T00:45:28 - [DEBUG][turtl_core::api] api::call() -- call error: {"err":{"message":{"error":{"message":"Cannot read property 'max_attemps' of undefined"}},"subtype":"Internal Server Error","type":"api"},"file":"src\\api.rs","line":156,"wrapped":true}

moe20211 commented 3 years ago

omg I'm glad I'm not the only one experiencing this. Is this just a site issue? I can not afford to lose my files...

drusalan commented 3 years ago

"Cannot read property 'max_attemps' of undefined"

Should that read attempts? Is it looking for something like a variable 'max_attempts' that doesn't exist? Sorry not really a coder, just a poser.

drusalan commented 3 years ago

You know one thing did cross my mind. "Encrypted collaboration" might be frowned upon right now, with what is upcoming in the United States very shortly. Sharing recipes might be seen as a threat.

orthecreedence commented 3 years ago

Hi, this issue has been resolved. Was a code deployment issue ont the server itself.