RustyCPR
commented
2 months ago Hi good afternoon @ValentinLeglise Can you and your customers please keep these tickets one issue per TB4? As you know we have a larger team looking at these and its difficult to support multiple TB4 and multiple issues in one thread. Its not easy to read and organize information.
We can address the first Bluetooth issue you have listed in your PDF, please open separate tickets for the other issues:
Issue Description:
We have observed that both controllers function properly when connected to other devices such as laptops, iPads, and phones, but we are experiencing significant issues when attempting to connect to the robot. The maximum connection we have been able to achieve is controlling the options on the display of the robot, and even that is a very rare occurrence. We have attempted multiple troubleshooting steps, but the issue persists. Resolution: Investigate the Bluetooth connectivity issue with the robots and provide a solution to establish a stable connection. For Controller 1:
The images above show our initial attempts to connectivity issues with Turtlebot4. We followed the instructions provided by support:
- disable hciuart sudo systemctl disable hciuart sudo reboot
- restart hciuart sudo systemctl restart hciuart
- connect gamepad sudo bluetoothctl connect MAC_ADDRESS
Despite these efforts, we continue to face challenges in establishing a successful connection, as it consistently fails. We are currently troubleshooting and exploring further solutions to address this issue professionally and efficiently.
ValentinLeglise
Robot Model
Turtlebot4 Standard
ROS distro
Humble
Networking Configuration
I do not know
OS
Ubuntu 22.04
Built from source or installed?
Installed
Package version
Type of issue
Other
Expected behaviour
Hello, my customer is having numerous problems with his TB4. All the details of what he wants to do and what he's tried are in the “Actual Behavior” section.
Actual behaviour
My customer has drawn up a document summarizing all these tests and the problems he is encountering. Here it is: Turtlebot4 Issue Report_2024-04-04_KM.pdf
To add further detail to what he did, he tried reflashing the RPi many times but it didn't solve these problems. He also tried to reset the battery by taking it out and putting it back in after a while, but without success.
If necessary, you can also retrieve the logs from the Create3 database: Log_Create_2024-04-04.pdf
We looked for solutions but all the ones found on your user guide or on other git tickets didn't work. Thanks for your help.
Error messages
No response
To Reproduce
Go to "Actual Behavior"
Other notes
No response