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turtlelovesshoes / SUMOTwitterInsights

Cultures of Experimentation workshop 2018 Round 5 initiative to analyze open text of Mozilla Support @firefox customer support sentiment
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CSAT open text sentiment analyzing desired #3

Open turtlelovesshoes opened 5 years ago

turtlelovesshoes commented 5 years ago

Currently there is an open text answer in the Contributor CSAT Survey.

As a support project manager, it is desired to have a general positive and negative interpretation of each of the answers in that survey to report on in the support product release reports.

https://www.surveygizmo.com/s3/4456859/SUMO-Customer-Satisfaction

Open questions include:

  1. Can you tell us more about what your problem was?
  2. (Follow up from site meeting expectations) Tell us more!
  3. What do you like least/most about support.mozilla.org?
  4. How can we improve the experience of support.mozilla.org?