Cultures of Experimentation workshop 2018 Round 5 initiative to analyze open text of Mozilla Support @firefox customer support sentiment
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Alerts for negative and positive words weekly or daily #4
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turtlelovesshoes opened 5 years ago
As an ongoing analysis for support issues, it is desired to have alerts that point out changes between reports.
Alerts can be in a report webpage, an email or some visual indicator for these reports.