[Forums] Positive and Negative analysis of user reponses

turtlelovesshoes / SUMOTwitterInsights

Cultures of Experimentation workshop 2018 Round 5 initiative to analyze open text of Mozilla Support @firefox customer support sentiment

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[Forums] Positive and Negative analysis of user reponses #5

Open turtlelovesshoes opened 6 years ago

turtlelovesshoes commented 6 years ago

As a support analyst and community manager I want to be able to classify responses to users as positive and negative.

This will allow to analyze: affects on solutions, and satisfaction with the way the product is designed to be used, how changes in the product affect users positivity and negativity.