Cultures of Experimentation workshop 2018 Round 5 initiative to analyze open text of Mozilla Support @firefox customer support sentiment
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Are positive tweets and positive forum responses more likely solved? #7
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turtlelovesshoes opened 6 years ago
Being able to filter by solved tweets or solved questions will answer this question.
The twitter data set needs to add a tag or indicator if a tweet is 'solved' or not for this to work.
Easily done after some data cleaning and a given criteria.
Criteria: User says thank you User says that works or does not work User does not reply to at least one reply. (is that negative? or unknown?)