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turtlelovesshoes / SUMOTwitterInsights

Cultures of Experimentation workshop 2018 Round 5 initiative to analyze open text of Mozilla Support @firefox customer support sentiment
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Topic Modeling for categorizing tweet support issues #9

Open turtlelovesshoes opened 6 years ago

turtlelovesshoes commented 6 years ago

One of the desired use cases is the ability to adopt 'support issues' defined by groups and incidents to de-duplicate user issues and have better targeted resources towards frequency and positive and negative importance to users.

This topic model overlaps between the different support channels that would be very useful to describe automatically, aside from the tool we rely on to do this manually.

turtlelovesshoes commented 6 years ago

Inspiration on approach https://news.codecademy.com/taylor-swift-lyrics-machine-learning/