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tutao / tutanota

Tuta is an email service with a strong focus on security and privacy that lets you encrypt emails, contacts and calendar entries on all your devices.
https://tuta.com
GNU General Public License v3.0
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Unable to store email and password locally in Kubuntu Linux #6419

Open sang-shelton opened 9 months ago

sang-shelton commented 9 months ago

Describe the bug When running tutanota-desktop-linux.AppImage, i enter the email and password, everything works fine except that email and password are not stored and i have to re-enter them everytime i reopen the window or the application.

Output of ./tutanota-desktop-linux.AppImage

``` the monkey has been patched pid: 104709 (node:104709) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead. (Use `tutanota-desktop --trace-deprecation ...` to show where the warning was created) version: 3.120.6 resolving key... tutanota-vault config up to date [2024-01-22T11:17:43.786Z] using safeStorage with backend gnome_libsecret [2024-01-22T11:17:43.849Z] Create tray:true sseInfo corrupted or not present, making sure pushEncSessionKeys and scheduled alarms are cleared Resetting stored state [ApplicationWindow] webAssetsPath: /tmp/.mount_tutanoZSVmJb/resources/app.asar [ApplicationWindow] getting dictionaries from: https://app.tuta.com/desktop/dictionaries/ default mailto handler: false Webapp ready [2024-01-22T11:17:43.932Z] [ElectronUpdater] INFO: Checking for update [2024-01-22T11:17:43.933Z] [ElectronUpdater] INFO: checking-for-update [ApplicationWindow] spellcheck-dictionary-initialized en-US /home/user/.local/share/applications/tutanota-desktop.desktop does not exist, checking for permission to ask for permission... [DesktopWindowManager] invalidating alarms for all windows [DesktopWindowManager] invalidating alarms for window 1 [2024-01-22T11:17:44.398Z] [ElectronUpdater] INFO: Update for version 3.120.6 is not available (latest version: 3.120.6, downgrade is disallowed). [2024-01-22T11:17:44.398Z] [ElectronUpdater] INFO: update not available: { version: '3.120.6', files: [ { url: 'tutanota-desktop-linux.AppImage', sha512: 'mFOnXFGMPJm+aZX/WuTNnbE5wO3P+g1A0295lwPm0tV3hgc88u3rjOQI8YSlA==', size: 117543732, blockMapSize: 123720 } ], path: 'tutanota-desktop-linux.AppImage', sha512: 'mFOnXFGMPJm+aZX/WuTNnyIkmLgPbJdMYs4xs0k+uSEVshgc88u3rjOQI8YSlA==', releaseDate: '2024-01-15T12:28:23.234Z', signature: 'HN9UKqbq7bq9H67k4b3Apa6RNKTVAlfH2pjkb4ERwIC4JA2+XqatiMTygDjukPamqocgCDOVZqqfHSIpRvr/QUwScSqM3/3zsVfH+lVLkX3q7A/I3BkmuzVWzBNXjJsm+stg+u+Is1fdtTGMqxvrqhtD1tItecfwwRDKXg0OVR0XdP/Y8YV5DiFrcTTpv9iluE3sZU36qrJaNQ5TieXLs1K+x8WMgcY5FJCK2Zp0/Veavjng/Felo2UYbr1+PORXTd7o8MKeEJnnFVWbxHeSQRGhc4H4mTR+8vcDoo1Q==' } scheduling to check sse in 1 seconds scheduling to check sse in 1 seconds scheduling to check sse in 10 seconds sse info not available, skip reconnect [2024-01-22T11:17:56.164Z] [WorkerSqlCipher] started sqlcipher-worker-1 [2024-01-22T11:17:56.196Z] [sqlcipher-worker-1] set up sql cipher done scheduling to check sse in 10 seconds sse info not available, skip reconnect resolving key... tutanota-credentials sseInfo corrupted or not present, making sure pushEncSessionKeys and scheduled alarms are cleared Resetting stored state [DesktopWindowManager] invalidating alarms for all windows [DesktopWindowManager] invalidating alarms for window 1 storing push identifier [DesktopWindowManager] couldn't invalidate alarms for window 1 y [CryptoError]: Illegal key length: 0 (expected: 128,256) at Dt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:43056) at St (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:41615) at Object.aesEncrypt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:206318) at Object.aesEncryptObject (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:17:128697) at me.setEncryptedVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:24891) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async me.setVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:25190) at async Hb.storePushIdentifierLocally (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:294280) at async ipc (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:297200) { data: undefined } scheduling to check sse in 1 seconds storing push identifier scheduling to check sse in 10 seconds sse info not available, skip reconnect scheduling to check sse in 10 seconds sse info not available, skip reconnect ```

The error shown in the report inside the app

``` Feedback v3.120.6 - CryptoError - FREE - linux Client: linux Type: FREE Tutanota version: 3.120.6 Timestamp (UTC): Mon, 22 Jan 2024 11:17:59 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.120.6 Chrome/116.0.5845.228 Electron/26.6.5 Safari/537.36 CryptoError Error message: Illegal key length: 0 (expected: 128,256) Stacktrace: CryptoError: Illegal key length: 0 (expected: 128,256) at Dt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:43056) at St (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:41615) at Object.aesEncrypt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:206318) at Object.aesEncryptObject (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:17:128697) at me.setEncryptedVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:24891) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async me.setVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:25190) at async Hb.storePushIdentifierLocally (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:294280) at async ipc (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:297200) ```

Desktop (please complete the following information):

System info (inxi -Faz)

``` System: Kernel: 6.7.1-060701-generic arch: x86_64 bits: 64 compiler: N/A clocksource: tsc available: acpi_pm parameters: BOOT_IMAGE=/vmlinuz-6.7.1-060701-generic root=/dev/mapper/vgkubuntu-root ro quiet splash vt.handoff=7 Desktop: KDE Plasma v: 5.27.8 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2 dm: SDDM Distro: Ubuntu 23.10 (Mantic Minotaur) Machine: Type: Laptop System: ASUSTeK product: ROG Strix G614JU_G614JU v: 1.0 serial: Mobo: ASUSTeK model: G614JU v: 1.0 serial: UEFI: American Megatrends LLC. v: G614JU.321 date: 10/24/2023 Battery: ID-1: BAT0 charge: 84.9 Wh (100.0%) condition: 84.9/90.0 Wh (94.3%) volts: 17.4 min: 16.0 model: AS3GYFG3KC R220358 type: Unknown serial: status: full CPU: Info: model: 13th Gen Intel Core i9-13980HX bits: 64 type: MST AMCP arch: Raptor Lake gen: core 13 level: v3 note: check built: 2022+ process: Intel 7 (10nm) family: 6 model-id: 0xB7 (183) stepping: 1 microcode: 0x11D Topology: cpus: 1x cores: 24 mt: 8 tpc: 2 st: 16 threads: 32 smt: enabled cache: L1: 2.1 MiB desc: d-16x32 KiB, 8x48 KiB; i-8x32 KiB, 16x64 KiB L2: 32 MiB desc: 8x2 MiB, 4x4 MiB L3: 36 MiB desc: 1x36 MiB Speed (MHz): avg: 832 high: 1152 min/max: 800/5400:5600:4000 scaling: driver: intel_pstate governor: powersave cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 927 8: 800 9: 800 10: 956 11: 899 12: 800 13: 882 14: 800 15: 929 16: 800 17: 800 18: 891 19: 1152 20: 800 21: 800 22: 800 23: 800 24: 800 25: 800 26: 800 27: 800 28: 800 29: 800 30: 800 31: 800 32: 800 bogomips: 154828 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx Vulnerabilities: Type: gather_data_sampling status: Not affected Type: itlb_multihit status: Not affected Type: l1tf status: Not affected Type: mds status: Not affected Type: meltdown status: Not affected Type: mmio_stale_data status: Not affected Type: retbleed status: Not affected Type: spec_rstack_overflow status: Not affected Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization Type: spectre_v2 mitigation: Enhanced / Automatic IBRS, IBPB: conditional, RSB filling, PBRSB-eIBRS: SW sequence Type: srbds status: Not affected Type: tsx_async_abort status: Not affected Graphics: Device-1: Intel Raptor Lake-S UHD Graphics vendor: ASUSTeK driver: i915 v: kernel arch: Gen-13 process: Intel 7 (10nm) built: 2022+ ports: active: eDP-1 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 0000:00:02.0 chip-ID: 8086:a788 class-ID: 0300 Device-2: NVIDIA AD107M [GeForce RTX 4050 Max-Q / Mobile] vendor: ASUSTeK GN21-X2 driver: nvidia v: 535.146.02 alternate: nvidiafb,nouveau,nvidia_drm non-free: 535.xx+ status: current (as of 2023-08) arch: Lovelace code: AD1xx process: TSMC n4 (5nm) built: 2022-23+ ports: active: none empty: DP-3,HDMI-A-3,eDP-2 bus-ID: 0000:01:00.0 chip-ID: 10de:28e1 class-ID: 0300 Device-3: Sonix USB2.0 HD UVC WebCam driver: uvcvideo type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-8:3 chip-ID: 322e:2122 class-ID: 0e02 Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 23.2.0 compositor: kwin_x11 driver: X: loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa dri: iris gpu: i915 display-ID: :0 screens: 1 Screen-1: 0 s-res: 1680x1050 s-dpi: 98 s-size: 436x273mm (17.17x10.75") s-diag: 514mm (20.25") Monitor-1: eDP-1 model: TL160ADMP03-0 built: 2022 res: 1680x1050 hz: 60 dpi: 124 gamma: 1.2 size: 345x215mm (13.58x8.46") diag: 407mm (16") ratio: 16:10 modes: 2560x1600 API: OpenGL v: 4.6 Mesa 23.2.1-1ubuntu3.1 renderer: Mesa Intel Graphics (RPL-S) direct-render: Yes Audio: Device-1: Intel vendor: ASUSTeK driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl bus-ID: 0000:00:1f.3 chip-ID: 8086:7a50 class-ID: 0403 Device-2: NVIDIA vendor: ASUSTeK driver: snd_hda_intel v: kernel bus-ID: 0000:01:00.1 chip-ID: 10de:22be class-ID: 0403 API: ALSA v: k6.7.1-060701-generic status: kernel-api tools: alsactl,alsamixer,amixer Server-1: PipeWire v: 0.3.79 status: active with: 1: pipewire-pulse status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin tools: pactl,pw-cat,pw-cli,wpctl Network: Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 0000:00:14.3 chip-ID: 8086:7a70 class-ID: 0280 IF: wlo1 state: up mac: Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASUSTeK driver: r8169 v: kernel port: 4000 bus-ID: 0000:6c:00.0 chip-ID: 10ec:8168 class-ID: 0200 IF: enp108s0 state: down mac: Bluetooth: Device-1: Intel driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-14:4 chip-ID: 8087:0033 class-ID: e001 Report: hciconfig ID: hci0 rfk-id: 0 state: down bt-service: enabled,running rfk-block: hardware: no software: yes address: Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: peripheral accept RAID: Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel driver: vmd v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:a77f rev: class-ID: 0104 Drives: Local Storage: total: 953.87 GiB used: 276 GiB (28.9%) SMART Message: Unable to run smartctl. Root privileges required. ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Micron model: 2400 MTFDKBA1T0QFM size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD serial: fw-rev: V3MA003 temp: 44.9 C scheme: GPT Partition: ID-1: / raw-size: 929.41 GiB size: 913.75 GiB (98.31%) used: 275.16 GiB (30.1%) fs: ext4 dev: /dev/dm-1 maj-min: 252:1 mapped: vgkubuntu-root ID-2: /boot raw-size: 1.67 GiB size: 1.61 GiB (96.26%) used: 815.8 MiB (49.6%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2 ID-3: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%) used: 43.2 MiB (8.5%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 Swap: Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: no ID-1: swap-1 type: partition size: 1.91 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/dm-2 maj-min: 252:2 mapped: vgkubuntu-swap_1 Sensors: System Temperatures: cpu: 42.0 C mobo: N/A Fan Speeds (rpm): cpu: 0 Info: Processes: 517 Uptime: 3h 37m wakeups: 3 Memory: total: 24 GiB note: est. available: 23.09 GiB used: 5.64 GiB (24.4%) Init: systemd v: 253 target: graphical (5) default: graphical tool: systemctl Compilers: gcc: 13.2.0 alt: 12/13 clang: 16.0.6 Packages: 3323 pm: dpkg pkgs: 3297 libs: 2074 tools: apt,apt-get,aptitude pm: flatpak pkgs: 20 pm: snap pkgs: 6 Shell: Bash v: 5.2.15 running-in: konsole inxi: 3.3.29 ```

Additional context

  1. I have tried installing these libsecret-1-0, libsecret-1-dev, libsecret-common, libsecret-tools
  2. Tried installing gnome-keyring
  3. Tried ./tutanota-desktop-linux.AppImage --password-store="kwallet5" and ./tutanota-desktop-linux.AppImage --password-store="gnome-libsecret"
  4. I DO NOT get this ⬇️
    🖼️

Screenshot_20240122_151942

ce6ac commented 9 months ago

same here have had problems ever since they modified where they store keys but im running arch

ganthern commented 9 months ago

hey there :wave:

It's probably not going to work in this case, but did you already try to completely delete your apps user data? it's stored in ~/.config/tutanota-desktop by default. And do any of the password manangers on the system (like seahorse) show any tuta-related keys?

sang-shelton commented 9 months ago

hey there 👋

It's probably not going to work in this case, but did you already try to completely delete your apps user data? it's stored in ~/.config/tutanota-desktop by default. And do any of the password manangers on the system (like seahorse) show any tuta-related keys?

Yes i tried doing so, found this idea in one of the issues. Still no fix.

kib42 commented 8 months ago

This does not look like a secret storage issue. Please contact us at Support with your Tuta address so we could check your account.

charlag commented 8 months ago

Deleting ~/.config/tutanota-desktop should help unless it's a flatpak

sang-shelton commented 8 months ago

I switched to Ubuntu (Gnome) and it now works fine

sang-shelton commented 6 months ago

Also on MX Linux 23.2 the tutanota app works fine.

astrodv commented 2 months ago

Can confirm on Linux (kernel 6.10.5) , AppImage. (Gnome)

  1. Remove/delete your current saved logins when you open the app
  2. Close tutanota and kill all tuta processes
  3. Delete ~/.config/tutanota-desktop .
  4. Login again with your email/password

It should be working fine now.

This seems to be an electron-related issue by the way, nothing to do with he secrets.

Website team need to update the secrets faq and add more details as currently is too vague and the average non tech user won't understand a thing.

sang-shelton commented 2 months ago

Right now i am using Manjaro Linux with KDE 6 and the app works fine by default

System info

``` Operating System: Manjaro Linux KDE Plasma Version: 6.0.5 KDE Frameworks Version: 6.4.0 Qt Version: 6.7.2 Kernel Version: 6.9.12-1-MANJARO (64-bit) Graphics Platform: X11 Processors: 32 × AMD Ryzen 9 5950X 16-Core Processor Memory: 31.3 GiB of RAM Graphics Processor: NVIDIA GeForce RTX 3060/PCIe/SSE2 Manufacturer: Micro-Star International Co., Ltd. Product Name: MS-7C91 System Version: 1.0 ```