Open inpyeak1 opened 7 months ago
Hi @inpyeak1, Thank you for your bug report.
Could you please provide the steps to reproduce this error? The information in the issue template helps us diagnose and solve issues quicker, so please consider using it in the future. If you have not already, please report the error by pressing the 'Report' button on the error pop up.
Hi,
Since the last update on MacOS, i’am unable to launch the app. The message error appears befor login.
Best regards
Le 13 mars 2024 à 07:25, Jamie Turner @.***> à écrit:
Hi @inpyeak1,
Thank you for your bug report.
Could you please provide the steps to reproduce this error? The information in the issue template helps us diagnose and solve issues quicker, so please consider using it in the future. If you have not already, please report the error by pressing the 'Report' button on the error pop up.
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Bonjour,
Cordialement.
Inpyeak1
Hi, After uninstalling the Tutanota application on MacBook Pro / Cleaning the cache / Reinstalling, the error remains the same. At every startup. The first message occurred immediately after the last update. My access via the iOS app, or via the html page remains functional. I'm a premium account holder, and still waiting for a solution.
Feedback v218.240307.1 - Error - UNKNOWN - darwin
Best regards
Hi @inpyeak1, Thank you for your reply.
This problem appears to be related to the offline credentials. Do you use an app password to unlock Tuta Mail? Assuming you meant the MacOS application cache, could you also try deleting ~/.config/tutanota-desktop
then restarting the application please?
And just for the other developers here, perhaps this is related to this issue.
Kind regards
Feedback v218.240307.1 - Error - UNKNOWN - darwin
Client: darwin Type: UNKNOWN Tutanota version: 218.240307.1 Timestamp (UTC): Tue, 12 Mar 2024 18:32:39 GMT User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/218.240307.1 Chrome/122.0.6261.57 Electron/29.0.1 Safari/537.36 Error Error message: can't remove app pass wrapper without salt Stacktrace: Error: can't remove app pass wrapper without salt at pD.removeAppPassWrapper (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:283735) at async pD.decryptUsingKeychain (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:283269) at async ipc (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:293577)