IOS: Issue loading my emails

[sallyFoster]

• [ ] This is not a feature request (existing functionality does not work, not missing functionality). I will request features on forum or via support.
• [ ] I've searched and did not find a similar issue.

Bug in mobile app

Describe the bug Ever since encrypted phone contacts were added, and I uploaded all my contacts to Tutanota, my emails have not been loading properly or at all.

To Reproduce Open the app, and wait for the emails to load. They don't load and just shows my account as offline even when there is internet.

Expected behavior New emails load properly.

Screenshots

Smartphone (please complete the following information):

• Device: iPhone 11 Pro Max
• OS: latest
• Version latest

[charlag]

Hi, sorry to hear that, do you still experience the issue?

[sallyFoster]

I still do, yes. It never loads properly.

[charlag]

could you please send logs (Settings -> About -> Send logs) to hello [at] tutao.de and mention this issue?

[sallyFoster]

I don't see the option to send logs on iOS

@charlag

[albert-e-knee]

I am periodically getting the Offline message on the Tutanota app (free level account) on my laptop even when my laptop is connected to my (Hughesnet) internet and I am online. I think this will go on forever until I reset my Hughesnet router ... but I am not the only user on this network. So I connect to my phone's hotspot instead... That works.